Sales & Operations (Stock) Associate

Sales & Operations (Stock) Associate

The Sales & Operations (Stock) Associate supports both the client experience and the efficient flow of merchandise throughout the store. This role combines customer engagement and sales support with receiving, stockroom organization, replenishment, inventory accuracy, and day-to-day operational execution.

This position is ideal for a motivated, detail-oriented individual who works well in a fast-paced retail environment and is equally comfortable assisting clients on the sales floor and maintaining organized, accurate back-of-house operations. Compensation for this role is hourly plus commission, providing the opportunity for performance-based earnings.

Duties/Responsibilities

• Welcome clients, identify their needs, and provide knowledgeable product recommendations and styling support.
• Drive sales through active engagement, thoughtful product suggestions, upselling, and cross-selling.
• Meet or exceed individual and store sales goals, KPIs, and conversion expectations.
• Build client relationships through attentive service, follow-up, and a consistent brand-aligned experience.
• Maintain strong product knowledge, including features, fit, fabrication, care, availability, and current promotions.
• Receive, unpack, inspect, count, tag, and process incoming merchandise accurately and efficiently.
• Organize and maintain the stockroom to support inventory accuracy, product accessibility, safety, and efficient replenishment.
• Replenish the sales floor promptly and partner with the sales team to locate merchandise and fulfill client requests.
• Support inventory counts, transfers, returns to vendor, damages, markdowns, and other product-movement processes.
• Identify and communicate inventory discrepancies, low-stock items, and operational issues to store leadership.
• Support visual merchandising standards and ensure products are accurately displayed, sized, and priced.
• Accurately process POS transactions, including sales, returns, and exchanges, while following cash-handling procedures.
• Assist with opening and closing procedures, shipment preparation, supply organization, and general store upkeep.
• Maintain clean, organized, and safe sales-floor, fitting-room, stockroom, and receiving areas.
• Follow all company policies, operational procedures, and loss-prevention guidelines.
• Shift between sales and stock responsibilities based on business volume, shipment schedules, and leadership direction.
• Collaborate with store leadership and team members to ensure seamless daily operations and support special events and promotions as needed.

This job description does not imply that the listed duties are the only responsibilities to be performed by the employee in this position. Employees may be required to carry out other job-related tasks assigned by their supervisor or management.

Requirements

• Previous experience in retail sales, customer service, stock, inventory, fulfillment, or a related role preferred.
• Strong interpersonal and communication skills with a service-focused, team-oriented approach.
• Sales-driven mindset with the ability to contribute to performance goals and deliver a positive client experience.
• Strong organizational skills and attention to detail when receiving, processing, and storing merchandise.
• Ability to prioritize tasks, respond to changing business needs, and work efficiently with minimal supervision.
• Comfort using POS and inventory systems and learning operational procedures.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and shipment periods.
• Professional appearance, reliability, punctuality, and commitment to service and operational excellence.
• Ability to stand and move throughout the store for extended periods and to bend, reach, climb, and lift or move merchandise as required.

Shopping Center Management d b a Turnberry Associates