Housekeeping Manager

Job Summary: The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay while efficiently managing expenses and maximizing service levels. Qualifications Education & Experience: At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least I year of related experience; or a 2-year college degree and 2 or more years of related experience. Supervisory experience required. Must be proficient in Windows 95, Company approved spreadsheets and word processing. Physical requirements: Long hours sometimes required. Medium work -Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Mental requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must routinely meet deadlines. Must be able to multitask. Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjustor modify to meet the constraints of the need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Duties & Functions Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Always comply with AFP Management Standards and regulations to encourage safe and efficient hotel operations. Always maintain a warm and friendly demeanor. Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guests’ requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to AFP Management SOP's. Ensure compliance to weekly training, using the steps to effective training according to Embassy by Hilton standards. Establish and maintain a regularly scheduled cleaning program (Le. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Maintain and control all housekeeping equipment. Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Conduct monthly guest supplies and cleaning supplies inventories. Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Manage vendor contracts (i.e. dry cleaners, window washers, etc.). Prepare and conduct all Housekeeping interviews and follow hiring procedures according to AFP Management SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily. Ensure that some rooms are inspected with supervisors daily.Inspect all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to AFP Management standards. Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Conduct monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security by correctly following AFP Management procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain AFP Management SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all AFP Management policies and house rules. Understand hospitality terms. Ensure sign off on all Job Skills competencies for Housekeeping staff. Always carry a radio. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large tum days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Front Office. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Maintain and monitor "Lost and Found" procedures and policies according to AFP Management standards. Establish and maintain key control system. Ensure participation within department for monthly CARE team meeting. Focus the Housekeeping Department on their role in contributing to the SALT Marginal: Monitor all V.I.P.'s, special guests and requests. Review Housekeeping logbook and Guest Request log daily. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Participate in required M.O.D. program as scheduled. Attend meetings/training as required by management. Perform other duties as requested from management. #J-18808-Ljbffr