Payroll Operations Employee Services Specialist

Job Description

Job Description

Job Title: Payroll Operations Employee Service Specialist
Location: Greenville, SC 29615
Contract Duration: 12 Months

• Temp to Perm
• Rate: $33/Hourly
• Hybrid: M/T/W in office, Th/F remote, 8:00 AM - 5:00 PM
• The first 2-3 weeks of training will be fully in the office

POSITION OVERVIEW:

• The Payroll Operations and Employee Service Specialist will be responsible for the day-to-day coordination and execution of employee payroll tasks in partnership with the Managed Services Provider.
• This includes processing and analyzing reports according to established schedules maintaining all data required for legal, tax or audit purposes according to established department processes.
• Responsibilities also include handling service inquiries from employees, managers, and business-unit stakeholders to provide information and resolve issues.

KEY ACCOUNTABILITIES:

• Serve as a reliable and collaborative team member, partnering with other payroll associates and functional business partners to achieve desired results.
• Perform accurate and timely entry of job, salary, and personal data that is not interfaced from the HRIS system to the payroll system.
• Manage workload and payroll processing deadlines with Managed Services Provider to ensure payroll is accurate, complete, and timely in compliance with internal control procedures and requirements.
• Analyze and resolve data discrepancies between the HRIS and payroll database systems.
• Review, correct, and approve data inputs; Analyze pre- and post-payroll audit reports to identify and correct errors.
• Provide support to the garnishment process, partnering with managed services where required.
• Comply with all audit requirements and internal control standards for supporting documentation and accuracy.
• Function as Subject Matter Expert regarding all aspects of time, and payroll system functionality.
• Provide employee support regarding personnel records, time input, and earnings, deductions, and tax.
• Support HR Operational Services, Benefits, Compensation, and Finance colleagues with all requests.
• Enter, follow-up, and resolve tickets in the ServiceNow and ADP CRM tools.
• Ensure Confidentiality, Data Privacy, Data Security and SOX requirements are met at all times.
• Prepare and process off cycle payrolls to ensure compliance with state regulations relating to final pay.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate degree or equivalent combination of work experience and education.
• 3-5 years of multi-state payroll processing experience (5,000+ EEs).
• Experience processing payroll on ADP GlobalView, Ceridian Dayforce, or SAP, preferred.
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) from the APA, preferred.

ADDITIONAL SKILLS:

• Demonstrated understanding of the end-to-end Payroll Processing Cycle (Input, Process, Output).
• Ability to research, understand and apply intermediate federal, state and local regulations to payroll, labor, and employment.
• Superior analytical and organizational skills with a focus on synthesizing information, using sound judgment, formulating conclusions and articulating data in a way that is meaningful and valuable to stakeholders and customers.
• Exceptional time management skills, ability to prioritize and multitask; able to balance competing priorities.
• Ability to work in team environment that is highly customer service oriented.
• Able to manage workplace relationships with various stakeholders; must be proactive in resolving issues with employees, businesses and other departments.
• Ability to listen to internal customers, gather information, and assess root cause of issue; Able to accurately communicate resolution and maintain relationship with employees and stakeholders.
• Flawless attention to detail and exceptional data entry.
• Strong Microsoft Office skills with advanced Excel proficiency.
• Excellent Verbal and Written Communication Skills.
• Must be comfortable and skilled at working effectively in an interdependent team environment that is dynamic, fast-paced, and deadline-driven.
• Integrity and trustworthiness specific to confidentiality and privacy of employee information; absolute confidentiality of all payroll records.