Technology Support Specialist

Technology Support Specialist

The Technology Support Specialist is responsible for servicing the technology support needs of all schools and buildings within the IMS organization. Duties will include but not limited to monitoring and maintaining technology systems, diagnosing hardware and software and solving technical/application problems both in person or remotely. The Technology Support Specialist reports to the Senior Manager/Director of Technology.

Duties & Expectations:

• Completion of IMS technology-related repair, service and support tickets.
• Perform and complete tech support requests and repairs in all IMS buildings as listed in the technology repair schedule.
• Inventory of Technology Department equipment, tools, software and support systems.
• Perform installation and repair of printers, copiers, computers, equipment, devices, cables, operating systems and software.
• Chromebook and Laptop configuration, collection, repair and distribution.
• Work as directed with outside technology providers.
• Installation of monitors, telephones, wireless access points and network switch devices.
• Support technology and services to users related to but not limited to the following:
• User issues with e-mail, telephones, laptops and Tech Request Repair system.
• Auditorium Audio-Visual equipment, systems with inside and outside presenters.
• Smartboard software and hardware configuration.
• Adding staff and employee entries into Security ID Card Systems.
• Maintain records of daily data communication/inventory transactions, problems and remedial actions taken, or installation activities.
• Other tasks as assigned by the Senior Manager/Director of Technology.

Qualifications:

• CompTIA A+ Certificate.
• CompTIA Net+ Certificate desirable.
• Microsoft/Azure Windows Desktop Certification desirable.
• Experience and knowledge with the following Platforms & Systems:
• Chromebooks & Windows Laptops/Desktops.
• Office 365, Outlook (Web and Desktop) and G-Mail.
• Network Protocols – DNS, DHCP and TCP/IP.
• Operating System Command Line Tasks and Functions.
• Microsoft Windows 8 through 11.

Requirements:

• 1 year or more of technology support experience.
• History of working in a K-12 educational environment desirable.
• Strong problem-solving skills.
• Exceptional customer-service personality.
• Reliable transportation to transfer up to 25 devices or 100 pounds of total equipment weight.
• Able to lift/move technology equipment not more than 50 pounds alone.

Other Pertinent Information:

• Supervisory Authority: None.
• Benefits: Full-Time employees are eligible for 403b matching contributions, healthcare insurance, and generous paid sick and personal time.
• Department: Information Technology Position
• Classification: Full Time, 12 months

EOE: IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!