IT Support Specialist

IT Support SpecialistSMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.What's In It For You?An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.Benefits – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.Flexible Vacation Time - We encourage you to take time to recharge so you can be your best here at work.Education – Team member education and learning budget on courses, events and books.Fun – Company activities, outings, and retreats.Investments – 401(k) with a 3% Match.Work Style – WFH or come to the office. The choice is yours!The salary for this role is $50,000 - $60,000 annually based on experience.Key Responsibilities:1. Internal Team Technical Support Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)Troubleshoot and resolve routine issues independently & escalate complex issues where neededMaintain a running internal knowledge base of common issues and fixes2. Device Lifecycle & New-Hire Onboarding Order and track company devices and maintain an inventory logCoordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and accessInstall and administer remote monitoring/support software on all company devices.3. Provisioning & Deprovisioning Provision new employees according to their specific roleFully and promptly deprovision departing employees' accounts, licenses, and device access4. Software & License Cost Optimization Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licensesRecommend consolidations and cost savings5. Technical Project & Admin Support Assist the technology team with system upgrades, rollouts, and projects as neededMaintain technology documentation and internal support resourcesResearch and suggest solutions for organizational technology needs