Deskside and Remote IT Support Specialist

Job Description

Job Description

NO AGENCIES OR CONTRACTORS WILL BE ACCEPTED FOR THIS ROLE
NO REMOTE OPTION IS AVAILABLE

Would you like to work for a company that has a real no A$$hole policy? We treat our employees with respect. 

This is an excellent opportunity for an onsite IT Support Specialist that is seeking a career opportunity with a well-established company that provides its employees with excellent comp and benefits plan. Many of our employees have been with us for over 20 years.

We are seeking an End-User-focused, proactive, and technical IT Support Desk Specialist to join our IT team. In this role, you will serve as the primary point of contact for internal employees needing technical assistance. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues in a timely manner.

The ideal candidate possesses strong technical problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality end-user support.

Key Responsibilities

• End-User Support & Helpdesk Operations:

• Serve as the first line of support for user tickets, phone calls, and emails regarding technical issues.
• Triage, prioritize, log, and track tickets using our ITSM/ticketing system ([ e.g., Jira, ServiceNow, Freshdesk, Zendesk ]).
• Diagnose and resolve hardware, software, network, and application issues for both local and remote users.
• Escalate complex or recurring issues to Tier 2/3 engineering teams or the IT Manager when appropriate.

• User Management & Provisioning:
  
  
  
  • Onboard and offboard employees: set up hardware, configure accounts, assign permissions, and deploy software.
  • Manage user accounts, permissions, and security groups in Active Directory / Entra ID (Azure AD) and Google Workspace / Microsoft 365 .

• Hardware & Software Maintenance:
  
  
  
  • Deploy, configure, and maintain laptops, desktops, mobile devices, printers, and peripherals (Windows / macOS).
  • Asset management: maintain inventory records for all hardware, software licenses, and IT equipment.
  • Perform basic network troubleshooting (Wi-Fi, VPN, local connectivity, DNS/DHCP issues).

• Documentation & Continuous Improvement:
  
  
  
  • Create and maintain clear documentation for IT processes, knowledge base articles, and end-user self-help guides.
  • Assist in enforcing company IT policies, cyber security guidelines, and compliance standards.

Qualifications & Requirements

Required Experience & Technical Skills:

 

• Education/Experience: 1–3+ years of experience in a Helpdesk, Desktop Support, or IT Service Desk environment (or an equivalent combination of education and experience).
• OS Support: Strong proficiency in Windows 10/11 and/or macOS .
• Identity & Cloud Management: Experience with Microsoft 365 , Active Directory / Entra ID / Azure
• Networking Fundamentals: Basic understanding of TCP/IP, DNS, DHCP, VPNs, Routers/Switches, and Wi-Fi configuration.
• Hardware: Hands-on experience troubleshooting desktop, laptop, tablet, and mobile device hardware.
• Ticketing Systems: Experience working with IT ticketing platforms.

• Physical: Able to run data cables and telecommunication lines throughout office infrastructure, as well as move electronic equipment. Assistance is available for heavier equipment. Ability to lift up to 49 pounds.

Preferred / Nice-to-Have Qualifications:

 

• Relevant industry certifications (e.g., CompTIA A+ , CompTIA Network+ , Microsoft Certified: Modern Desktop Administrator , ITIL Foundation ).
• Experience with MDM/RMM solutions ( e.g., Microsoft Intune, Jamf, NinjaOne, Datto ).
• Basic knowledge of cybersecurity best practices (phishing awareness, endpoint security, MFA).

Pre-employment screening & physical required

Must be a US Citizen or Green Card Holder (Required)

MHS Lift provides a comprehensive benefits plan, annual reviews, paid vacations and holidays. We offer medical, dental, vision, prescription coverage, matching 401k, ESOP, paid time off and much more. 

Our Core Values drive us to be the best in our industry while providing a challenging and rewarding career for our employees. MHS is committed to excellence while providing an Ethical, Innovative, and Dignified Work Environment.

Material Handling Supply, Inc. (MHS Lift) celebrated our 56th Anniversary in 2026. MHS Lift was awarded the Top Workplace since 2020 2020 - 2023 by the Philadelphia Inquirer. We have continued to expand our staff to more than 200 employees across the America's who are committed to providing forklift trucks and warehouse products that are carefully selected to give our customers the best service based on their applications. We also provide service and parts for those products we rent, lease and sell. MHS has been loyally representing Crown and Unicarriers equipment for more than five decades. We are an employee owned company.