Partner Success Manager - Midwest Region

Overview The Partner Success Manager furthers WGU's mission of creating pathways to opportunity at scale by serving the talent management objectives of large and strategic K-12 Educational organizations across the country. By positioning WGU as the premier partner of workforce development solutions, this position will ensure the objectives and evolving needs of existing and recently secured partnerships are met while focusing on account growth, support, and strategic expansion. Serving as the primary point of contact for day-to-day client support, this position maintains strong relationships with client stakeholders while driving growth of WGU's portfolio of workforce development solutions. Location This position requires you to be located in or around Chicago, IL, Minneapolis, MN, Milwaukee, WI, or Indianapolis, IN. Essential Functions and Responsibilities Maintain and manage relationships with partners to ensure long-term success. Prioritize customer experience, driving partner satisfaction and utilization of WGU's solutions. Focus on expanding existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the corporate partner's structure. Client Success: Serve as the primary point of contact for existing partners, ensuring high levels of satisfaction and alignment with workforce development goals. Business Reviews: Support and contribute towards regular business reviews with corporate partners to assess performance, gather feedback, and highlight opportunities for further growth and collaboration. Collaboration & Problem Solving: Partner with internal teams (e.g., Account Executives, Marketing, Operations) to ensure the successful delivery of solutions and resolve any partner issues. Data-Driven Insights: Track key account metrics, such as enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner. Knowledge, Skill and Abilities Experience in account management or client success, with a proven track record of account growth and renewals. Strong relationship management skills, with the ability to build trust and maintain long-term partnerships. Experience with contract renewals, upselling, and cross-selling in a B2B setting. Ability to identify client needs, present customized solutions, and negotiate favorable outcomes for both WGU and partners. Strong understanding of workforce development trends, training needs, and how education solutions can support organizational goals. Ability to quickly learn and articulate WGU's full range of educational offerings, including degree programs, short-form courses, career placement and apprenticeships. Initiative - Self-directed with a strong bias for action and results; displays keen interest in students and organization. Reliability - Accountable to self and others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity. Strategic Thinking - can develop new ideas that will enhance partnership results, is future-oriented and assesses what will help/hinder achieving goals; focuses on what is important. Earns Trust - is exceptional and persuasive using communication skills, oral and written, delivers on commitments. Negotiation - can negotiate and influence skillfully and professionally while maintaining relationships. Attitude - Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner. Adaptability - Manages behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity. Student Focus - the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community. Problem Solving - Investigates appropriate resources and involves partners when appropriate and is future-oriented. Assesses what will help or hinder achieving goals. Focuses on what is important. Interpersonal Skills - Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure. Accuracy - Draws on facts collected from a broad knowledge of WGU's goals and processes. Minimum Qualifications Bachelor's degree in Business Administration, Management, Marketing or related field 4 to 6 years of experience in partnership management with a record of high performance in solution selling. Knowledge and use of Salesforce and Microsoft Office Suite is equally desirable. Physical Requirements Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Ability to travel independently by car, train, transit, and plane up to 30%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Position Details This is a full-time, regular position eligible for standard compensation and benefits as described by WGU policy. The posting may include additional administrative details that are not essential to the job description. Equal Employment Opportunity Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. #J-18808-Ljbffr Western Governors University