Account Manager II/Customer Success Account Manager (Boise, ID - Remote)

Account Manager II/Customer Success Account Manager

Job Category: Sales

Since 1985, Digi International has been a pioneer in wireless communication, forging the future for connected devices and responding to the needs of the people and enterprises that use them. Before the Internet of Things was a thing, we built M2M and IoT devices, adapted to evolving network standards, and optimized data communications around the most advanced protocols and emerging technologies. From radio frequency modems to gateways, cellular routers, networking devices, embedded system-on-modules (SOM) and single-board computers (SBCs), Digi's solutions have continually grown to serve an extensive breadth of applications across the IoT landscape. Today, our IoT offerings include sensor-based solutions, a sophisticated platform for remotely monitoring device deployments of any size, anywhere, as well as professional design, implementation and certification teams to help you carry out your vision, no matter how large or small.

This position will be based in Boise, ID (Remote) or Hopkins, MN (Hybrid)

Position

We are expanding our Customer Success organization with a dedicated Customer Success Account Manager (CSAM) to support our growing customer base and strengthen our go-to-market execution. This is a strategic role focused on building and maintaining strong, long-term relationships with key clients to drive revenue growth and ensure client satisfaction. This role is ideal for someone who thrives in a fast-paced environment, loves building customer relationships, and excels at blending customer service, sales support, and operational excellence. The ideal candidate combines relationship-building skills with a strong operational mindset and a passion for continuous improvement.

What You Will Do

• Renewal Management You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days, etc. ahead of contract expiration, ensuring alignment on value, pricing, and next steps. You will track all interactions in internal systems, identify risks early, and take action to mitigate churn while creating a seamless and predictable renewal experience. Churn success is measured by a 4% reduction from FY25.
• Tools Proficiency You will leverage tools such as NetSuite and other internal systems to create quotes, manage customer records, and maintain high-quality data across the customer lifecycle. You will also be encouraged to adopt and utilize AI-powered tools to streamline workflows, enhance data accuracy, uncover insights, and improve overall efficiency in customer and operational processes.
• Lead Follow-Up & New Customer Development You will follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early-stage pipeline. This includes light research, consistent outreach, and partnering with internal teams to ensure leads are engaged and progressed appropriately.
• Pipeline & Forecast Management You, along with your regional team, will maintain clean, accurate opportunity data to support forecasting and leadership visibility. This includes updating status changes, logging activities, reviewing metrics, and ensuring opportunities have clear next steps to keep deals moving forward. Notes should be within the last 30 days. Opportunities should be reviewed regularly to allow for accurate forecasting.
• CSM/RSM Support & Partnership You will work closely with regional sales and customer success teams to support smaller deals and administrative follow-through. This includes assisting with quotes, pricing, customer updates, and participating in team check-ins to stay aligned on customer needs and open items.

Who You Are and What You Bring

• 2–5 years of experience in customer success, business development, inside sales, sales support, or account management.
• Strong communication skills with a customer-first mindset.
• Ability to manage multiple tasks, deadlines, and stakeholders with precision.
• A proactive, curious mindset with a drive to improve processes and elevate customer experience.
• Comfort working cross-functionally with Sales, Marketing, Operations, and Customer Support teams.

Desired But Not Required

• Proficiency with CRM systems (NetSuite experience strongly preferred).

*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

The anticipated base pay range for this position is $67,000 – $101,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.