Logistics Coordinator (Contingent)

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™ by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.

Logistics Coordinator (Contingent)

Location:

Remote from anywhere within the U.Shift Work, 8 AM - 5 PM PST (including weekends and PH)

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications

Escalating exceptions internally to Logistics Managers

Order entry and order approvals

Collaborate with Finance and the Quote Team to identify and resolve missing charges, billing discrepancies, and potential revenue leakage.

Ensure timely follow-up and resolution of revenue-related exceptions to support accurate billing and maximise revenue capture.

Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.

Administrative tasks such as data entry required, but not limited to

A willingness to work after hours and/or weekend shifts if needed

Willingness to continually embrace personal and professional development

High school diploma or GED required

~ Must be proficient in Microsoft Office, including Outlook

~2+ years of General Logistics management & Customer Service preferred