Client Services Coordinator

What We Offer Competitive Starting Pay Paid Training Global Advancement Opportunities Referral Bonuses Comprehensive Benefits: Medical/Dental/Vision insurance, Health Savings Account (HSA), Life Insurance, 401(k) savings plan with company match, Short-Term and Long-Term Disability, Employee Assistance Program, Wellness Program and more What You Will Do Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizes technical resource productivity and profitability by efficiently coordinating technician schedules and needs. Partners effectively with district management to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner. How You Will Do It Receive customer requests for unscheduled or scheduled service; determine customer needs and match appropriate Technician or Team Lead. Communicate the action plan and services directly to the customer. Ensure work has been performed to the customer’s expectations and perform follow‑up with the customer as needed. Answer any customer inquiries and resolve or escalated customer issues as appropriate. Upon completion, reconcile all service requests daily by billing service requests or answering inquiries from the billing team. Coordinate labor scheduling to align technician to the appropriate customer and service need; maintain consistent communication with assigned Technicians and follow up on activities to ensure completion in an established timeframe. Assist with creation of L&M quotations and service calls; cut purchase orders for necessary material or subcontractor assistance. Develop and maintain viable long‑term relationships with customers and subcontractors; participate in business review meetings by preparing and discussing critical account information pertinent to current profitability status; research and follow up on questions identified during monthly business review. Ensure that all customer account information required is kept up to date; support billing, customer retention, warranty claims, and answer incoming customer calls. What We Look For Required: Associate’s degree preferred, high school diploma or equivalent required. Preferred minimum of 2–4 years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Strong interpersonal skills to effectively communicate with both internal and external clients. Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired; able to influence diverse teams to accomplish tasks/goals. Compensation Hourly range: $18.22 – $25.09. Salary determined by education, experience, knowledge, skills and abilities, internal equity, and market data. Competitive benefits package included. Equal Opportunity Employer Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. #J-18808-Ljbffr