Customer Support Specialist

Join to apply for the Customer Support Specialist role at CSafe 3 days ago Be among the first 25 applicants Join to apply for the Customer Support Specialist role at CSafe Direct message the job poster from CSafe CSafe is seeking a Customer Support Specialist at our World Headquarters , in Monroe, Ohio to join our world class global customer service team! Standard working schedule is Monday through Friday from 8a-5p EST . You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Regional Service Delivery Manager. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! KEY RESPONSIBILITIES: Processing purchase orders and leases, across CSafe’s full product and service range. Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels. Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience. Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged. Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets. Completing trainings to ensure skills are in line with the job role requirements. In office presence of three to four days a week. JOB QUALIFICATIONS: High School Diploma, BS/BA degree preferred. 5 years of customer service experience preferably in a leasing/technical company. Excellent communicator verbal and written in English. Proficient IT skills for system management and Office 365 based applications. Experience in using Zendesk and Sage X3 is a plus. Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines. Strong prioritization skills. Organizational skills: able to balance multiple priorities. Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment. Strong team player. Strong interpersonal skills. Must possess analytical thinking and reasoning skills. Must be thorough and exercise attention to detail. Must be able to set and maintain schedules. WHY JOIN US: At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth. We encourage feedback, foster trust, and support a culture of inclusion where everyone’s voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector. Here’s what we offer to our employees: Competitive and Comprehensive Health Benefit Package Paid Time OFF (PTO) starting at 25 days plus Paid Holidays Employee Assistance Program Travel Assistance Program Financial Wellness Program Tuition Reimbursement Referral Bonus Program International Exposure: Gain experience working with a team spread across 21 countries An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Transportation, Logistics, Supply Chain and Storage, Packaging and Containers Manufacturing, and Aviation and Aerospace Component Manufacturing Referrals increase your chances of interviewing at CSafe by 2x Inferred from the description for this job Medical insurance 401(k) Vision insurance Paid maternity leave Paid paternity leave Tuition assistance Disability insurance Get notified about new Customer Support Specialist jobs in Cincinnati, OH . 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