Customer Service Representative

Job Title

Job Title

Job Description

Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future. We know there is no business without the people behind our brand that make it – and our services – a reality. You play a critical role in contributing to a high-performing team. At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work. #BeTruGreen and find yourself with a satisfying and rewarding career.

What's In it for YOU!

Awesome teammates who are dedicated to our values, customers, lawn science and YOU!

Competitive wages

Opportunities to grow your career

Affordable medical and prescription drug plans

Financial health resources, including 401k

Training & Development

Paid Time Off/Sick Leave

Your Responsibilities

You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

Job Requirements

High standards for excellence, integrity and customer service

Excellent customer service skills

Ability to resolve conflict in a professional and decisive manner

Foundational sales skills to upsell products and services to meet customer needs

Written and verbal communication skills for professional business interactions

Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Familiarity with social media applications (Facebook, Instagram, LinkedIn)

Ability to learn and apply general knowledge of the company, products and services

Ability to read, comprehend and adhere to instructions, processes and procedures

Keen attention to detail

Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent

Good organizational and time management skills, including punctuality for on-time attendance

Ability to work independently under general supervision and collaboratively as part of a team

Ability to talk and type simultaneously when interacting with customers

High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience

Associate degree from a two-year college or technical school preferred

As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside.

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.