Sr Platform Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This role will play a critical role in developing and implementing business strategy by managing platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, managing vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Serve as primary liaison with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors. Associates tend to work more autonomously than their lower-level platform development counterparts. Responsible for hiring, managing, training and developing other Sr platform development managers or platform development managers.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

LOB Job Description:

This job is responsible for defining and maintaining an operational technology strategy that supports the organization's strategic process transformation objectives. Key responsibilities include translating complex operational workflows into normalized "Process Objects", aligning business needs to enterprise capabilities, maintaining process and capability taxonomies, and enabling horizontal solutions designed across business functions. The Senior Platform Manager facilitates a translation layer between operational subject matter experts, process design teams, enterprise architecture, and technology partners, ensuring business requirements are defined and articulated independently of the systems currently used to execute them.

Job expectations include working across business, operations, technology, and transformation teams to evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge capture assets, and support future-state solution design. The role requires balancing operational fluency with architectural literacy while remaining neutral to specific technologies, platforms, or implementation.

Required Qualifications:

• Defines and maintains Business Objects
• Process integration, operations, or technology enablement
• Experience collaborating well and influencing senior executives
• Background in agile delivery and software testing
• Ability to communicate fluently across business and technology domains
• Excellent communication and stakeholder management skills

Preferred Qualifications:

• Background in Computer Science, Data Science, enterprise architecture, or related capability
• MBA and/or 5+ years of relevant experience leading technology change within an operation

Skills:

• Influence
• Problem Solving
• Process Effectiveness
• Production Support
• Technical Troubleshooting
• Agile Practices
• Attention to Detail
• Planning
• Prioritization
• Release Management
• Adaptability
• Change Management
• Critical Thinking
• Research
• Usability Testing

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: