Event Concierge

Description:

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

The Event Concierge is a highly visible, guest-facing member of the Group Sales & Events team and serves as a key operational extension of the Event Planning Manager team. This role serves as the onsite resource for event planners, VIP guests, vendors, and resort departments, ensuring seamless execution of meetings, retreats, weddings, and special events while delivering exceptional service throughout the guest journey.

The ideal candidate is an internal team member with strong knowledge of Miraval operations, established relationships across departments, and a passion for creating memorable guest experiences. work flexible schedules, including early morning or late evening shifts, weekends, and holidays as needed.

Duties and Responsibilities include:

Acting as a liaison between clients, resort operations, and event planning, the Event Concierge proactively resolves issues, fulfills special requests, coordinates logistics, and serves as the go-to resource for day-of event support. This individual thrives in a fast-paced environment, anticipates needs before they arise, and embodies Miraval’s commitment to personalized service and wellbeing.

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

World class resort

• Awarded Fortune’s 100 best companies to work for

• Unlimited use of our fitness center, yoga classes, and lectures

• Tuition or wellbeing reimbursement

• Free golf

• Employee discounts on all spa services and programming

• Discounted rates at Hyatt Hotels

• _Positions with flexible schedules_

Qualifications:

Qualifications

· Embraces the ethos and culture of the Miraval wellbeing brand.

· Preferred internal candidate with demonstrated knowledge of Miraval operations and resort culture with ability to create strong relationships across resort departments and ability to collaborate effectively with diverse teams.

· Experience with hospitality, guest services, events, concierge, or resort operations.

· Exceptional customer service, communication, organization, and problem-solving skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Proficiency with Microsoft Office and ability to quickly learn hospitality systems.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. R easonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Primary Location: US-MA-Lenox

Organization: Miraval Berkshires Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Administrative

Req ID: LEN000933

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.