Field Service Technician 1

Join our dynamic, global S&P 500 company and elevate your professional skills while making a significant impact on customer satisfaction and operational efficiency. As a Field Service Technician, you'll ensure business continuity by providing expert technical support through training, repair, preventive maintenance, and startup assistance for instruments. Your role involves in-field troubleshooting, repair, and testing, maintaining detailed logs, and offering support via phone, Teams, and email. This role will require you to stay current with advanced technical procedures and collaborate with departments to ensure seamless operations and customer satisfaction, driving our long-term success. Responsibilities Perform timely in-house troubleshooting, repair, and testing on customer instruments. Assist with in-house and in-field troubleshooting of customer instruments. Complete and submit accurate "Instrument Repair Log" documents, including diagnosis, repair estimates, and descriptions. Provide technical and operational support to customers via phone, email, and other communication methods. Issue Service Request Forms (SRF) for in-house repairs. Stay informed on new methods, techniques, and advanced maintenance procedures. Keep management informed of customer issues and technical problems. Collaborate with other departments to support the customer base. Coordinate with customers to schedule and confirm requirements for in-field services. Travel typically 2 weeks per month, leaving on Monday and returning on Friday, allowing for direct engagement with customers and providing hands‑on support. Requirements Knowledge ordinarily acquired through attainment of high school diploma, with an Associates, Technical Certificate, or military training in electronics/equivalent work experience. Previous knowledge of electronics. Previous experience in testing equipment such as oscilloscopes and volt meters. Previous field service experience required. Compensation Employee Type: Hourly Currency: USD Salary Minimum: 60,000 Salary Maximum: 75,000 Incentive: No Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call View phone number on click.appcast.io. #J-18808-Ljbffr