Customer Service Representative

Job Description

Job Description

Sealing Agents Waterproofing, Inc. | Indian Trail, NC

Job Type: Full-Time
Pay: Starting at $16.00 per hour, based on experience (BOE)
Schedule: Monday–Friday, 8:00 AM–5:00 PM

About the Position:

Sealing Agents Waterproofing, Inc. is a growing residential construction subcontractor specializing in waterproofing and material spreading services throughout the Southeast.

We are seeking a dependable, organized, and customer-focused Customer Service Representative to join our corporate office in Indian Trail, NC.

The ideal candidate has strong communication skills, excellent attention to detail, and the ability to multitask in a fast-paced environment. This position supports customers, sales representatives, and production teams while helping ensure smooth daily operations.

Key Responsibilities

• Answer incoming calls and provide professional customer service.
• Process warranty renewals and assist with product sales.
• Respond to customer inquiries and resolve concerns.
• Schedule appointments and route calls appropriately.
• Perform data entry, order processing, and general administrative tasks.
• Assist managers, sales representatives, and production teams with daily requests.
• Maintain accurate records and communicate effectively across departments.

Qualifications

• Minimum of 2 years of customer service, call center, or dispatch experience.
• High school diploma or equivalent.
• Excellent communication and phone etiquette.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Strong computer and data-entry skills.
• Dependable, resourceful, and team-oriented.
• Sales experience preferred.
• Construction industry experience is a plus but not required.

Our Company Culture

At Sealing Agents Waterproofing, we value teamwork, professionalism, and continuous improvement. Our company is built on five core values: Excellence, Stewardship, Initiative, Integrity, and Service.

We strive to create a positive, supportive work environment where employees can grow professionally and contribute to the company's success.

If you are organized, motivated, and enjoy helping others, we encourage you to apply and become part of our growing team!