Customer Care Manager

Role Overview VINCI Building is looking for an experienced Permit, Project Support and Stakeholder Manager who will be responsible for supporting complex, safety-critical infrastructure projects, primarily within aviation and major construction environments. The role provides end-to-end permit management, stakeholder coordination, document control and office management, and operational readiness support across a live operational site. The role also requires support for Industrial Relations and Operative Interface. Key Responsibilities Permit & Compliance Management Manage works permits, isolations, WANs, RAMS, Work Permits and associated approvals using client systems (preferably Heathrow CMO or Gatwick P2W). Maintain permit trackers, monitor expiry dates, and ensure timely renewals and extensions. Act as primary liaison between project teams, subcontractors and client stakeholders to enable safe progression of works. Attend Permit Meeting and Client Surgeries and be supported by Construction Managers when required. Stakeholder Management Build and maintain strong working relationships with airport authorities, operations teams, contractors and suppliers. Provide a clear interface between construction teams and operational stakeholders to minimise disruption in live environments. Attend planning and look-ahead meetings to advise on permit status, constraints and requirements. Project & Office Support Deliver comprehensive project and office management support across the project site and team. Manage document control systems including CEMAR, Sypro and Dalux or similar. Raise purchase orders and manage suppliers using corporate systems (e.g. Connect or similar). Health, Safety & Training Maintain a strong on-site presence, conducting H&S walks and challenging unsafe practices. Deliver site inductions, toolbox talks, fire training and re-inductions for large project workforces if required. Coordinate and track mandatory training and competency records. Handover & Operational Readiness Manage project handover processes, ensuring documentation is complete, approved and transferred to client systems. Support operational readiness activities including training, familiarisation and stakeholder engagement ahead of asset go-live. Industrial Relations Carry out IR audits as required such as time keeping and working practices. Undertake Operative Engagement sessions. Skills & Experience Extensive experience supporting major infrastructure and aviation projects in live operational environments. Strong knowledge of permit-to-work systems, document control and compliance processes. Proven ability to manage multiple stakeholders and coordinate complex workflows. Highly organised with excellent attention to detail and communication skills. Qualifications & Certifications SMSTS (Site Management Safety Training Scheme). First Aid at Work (good to have) Mental Health First Aider (good to have) Fire Warden (Willing to be appointed). Be able to qualify for an Airport Landside Pass (Mandatory) Systems & Tools Microsoft Office Suite Heathrow CMO or Gatwick P2W Connect H&S Management Software Fairness, Inclusion and Respect (FIR) at VINCI Building is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process, please contact us directly. #J-18808-Ljbffr