Director of Operations

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary

This role provides strategic leadership and direction for operational performance across a multi-site homebuilding division. The position oversees the development and execution of short-term operational plans that drive efficiency, quality, and customer satisfaction. It partners closely with cross-functional leaders to optimize processes, ensure compliance with company standards, and improve division-wide outcomes. The role ensures teams have the support, structure, and resources needed to deliver consistent results.

Primary Responsibilities

• Develop and lead operational strategies that support division goals in quality, safety, schedule performance, and customer satisfaction.
• Oversee the execution of core processes across construction, purchasing, trade management, warranty, and customer experience functions.
• Drive operational excellence by identifying performance gaps, implementing continuous improvement initiatives, and monitoring progress against KPIs.
• Partner with senior leadership to allocate resources, forecast workload, and support business growth objectives.
• Establish and manage departmental budgets, ensuring alignment with financial targets and operational priorities.
• Influence and collaborate with cross-functional teams to ensure adherence to company policies, procedures, and performance standards.
• Lead, coach, and develop a team of experienced operational professionals to support high performance and talent growth.
• Evaluate risks and operational challenges across multiple sub-functions and implement solutions that improve consistency and reduce inefficiencies.
• Build and maintain strong relationships with internal partners, external vendors, and trade partners to support operational stability.

Education & Experience

Required:

• Bachelor's degree in Business, Construction Management, Operations Management, or related field.
• Minimum 6-8 years of relevant operational experience in homebuilding, residential construction, or a related industry.
• Experience leading teams and managing multi-functional operations.

Preferred:

• 10-12 years of progressive leadership experience in homebuilding operations or large-scale construction environments.

Skills & Competencies

• Strong leadership capabilities with demonstrated success managing experienced teams.
• Broad operational knowledge spanning construction workflows, scheduling, quality control, and trade management.
• Strategic planning skills with the ability to translate organizational goals into actionable initiatives.
• Advanced problem-solving and analytical skills to address moderately complex operational challenges.
• Strong financial acumen with experience managing budgets and evaluating operational cost drivers.
• Excellent communication and interpersonal skills for influencing leaders across multiple sub-functions.
• Ability to drive process improvements and lead change across diverse teams.
• Proficiency with construction management systems, workflow software, and operational reporting tools.
• Strong customer-focused mindset with an emphasis on service quality and delivery.

Working Conditions

Work is performed in a general office environment with routine visits to field or construction sites as needed. Site visits may involve exposure to varying weather conditions, uneven terrain, noise, dust, and other typical construction-related elements. Travel to job sites, vendor locations, and company meetings is required based on business needs.

Physical Requirements

• Ability to sit for extended periods when working in an office environment.
• Ability to walk, stand, and navigate active construction sites as needed.
• Ability to lift up to 20 pounds occasionally for carrying documents, plans, or small equipment.
• Ability to operate a computer and other standard office equipment.
• Ability to safely climb stairs, walk on uneven surfaces, and use personal protective equipment during site visits.

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.