Inside Sales Representative

Inside Sales Representative

Location: Richmond, VA, US, 23237 Work Arrangement: Onsite Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. Job Title: Inside Sales Representative Location: Richmond, VA Schedule: Monday Friday, 9:00 AM 6:00 PM Reports to: Customer Experience Manager

About the Role

We're seeking a driven and customer-focused Inside Sales Representative to join our Customer Experience team at Anthony's Richmond, VA office. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving customer challenges, and is passionate about delivering exceptional service from quote to post-shipment support. You'll play a key role in supporting our sales managers and commissioned representatives, ensuring seamless order processing, accurate pricing, and a positive customer journey.

Key Responsibilities

• Build and maintain strong relationships with internal teams and external clients
• Provide responsive, high-quality customer service across all touchpoints
• Initiate and manage pre-sale activities including product knowledge, quoting, and order entry
• Ensure post-shipment follow-through and customer satisfaction
• Assure accurate customer pricing
• Collaborate with sales managers and reps to support quoting and order fulfillment
• Troubleshoot issues and proactively resolve customer concerns
• Track and manage multiple priorities with attention to detail

Basic Qualifications

High School Diploma or GED Minimum 3 years of experience in customer service or inside sales

Preferred Qualifications

Associate's or Bachelor's degree in Business, Communications, or related field Experience with AS400 or similar mainframe systems Bilingual (Spanish) is a plus

Ideal Candidate Traits

Proven customer-first mindset with a passion for service excellence Strong attention to detail and organizational skills Ability to read and interpret basic technical drawings Excellent verbal and written communication skills Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams) Comfortable managing multiple priorities and deadlines Collaborative team player with cross-functional agility Self-motivated, goal-oriented, and eager to contribute to team success

Our Values

Collaborative Entrepreneurial Spirit Winning Through Customers Respects and Values People Expectations for Results High Ethical Standards, Openness, and Trust

What's in it for you? (Comprehensive Benefit Package)

Medical, Dental, and Vision 401k Retirement Plan Flexible Spending Paid Holidays

Dover Food Retail is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.