Shift Supervisor

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Employee discounts
• Free food & snacks

Shift Supervisor Job Expectations

Weekend and evening availability needed

• Prioritizes the guest experience, models superior guest engagement and fosters a positive working environment.
• Partners with the General and Assistant Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment and inventory control.
• Supports the managers in training team members, directing daily work responsibilities, and providing performance feedback and coaching. 
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists the bakery managers in executing operational and administrative responsibilities, which may include production plans, productivity goal setting and expense control procedures.
• Co-manages special-order fulfillment via web and phone for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash drawer balancing.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
  • Must be proficient in all frosting, utility, and cake flipping and storage procedures.
• Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance when Assistant and General Manager are not present.
• Demonstrates strong learning agility, with a passion to grow and excel. 
• Ensures all directives from management are being upheld and performed well.
• Complies with all other applicable job expectations when performing said job eg. frosting, GSR, utility.
• Strictly follows all opening and closing procedures and completes assigned checklists.
• Complies with all rules and regulations in the Employee Handbook.
• Has flexible availability of at least 30 hours the week of a large holiday.
• Has impeccable communication skills and remains alert to all goings-on within the bakery when other managers are not present.

• Is able to routinely lift up to 50lbs and stand for extended periods of time.