Senior Support Specialist
$65k - $85kNagish
Senior Support Specialist
As a Senior Support Specialist at Rylo, you will be the first point of contact for users, ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you'll communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience, consistently exceeding expectations.
On a day-to-day, you will:
- Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care.
- Troubleshoot and resolve technical issues while ensuring users feel seen, valued, and supported.
- Educate users on how to best utilize Rylo's services, empowering them to communicate seamlessly.
- Track and document customer interactions to identify common challenges and areas for improvement.
- Work closely with the Product and Engineering teams to relay user feedback and contribute to product enhancements.
Requirements
- 3+ years of proven experience in customer support, preferably in telecommunications.
- Fluency in English both written and spoken.
- Strong written communication skills, with an ability to explain technical concepts clearly and concisely.
- Proficiency in support and project management tools such as Intercom, Mixpanel, Linear, Monday.com, Asana - a must.
- A problem-solving mindset with the ability to multi-task.
- Strong technical orientation with the ability to understand complex technical concepts.
- Availability to work a fixed support shift from 12:00 PM to 9:00 PM US Eastern Time (ET).
- Compensation: $65,000$85,000 per year, depending on experience and qualifications.
Bonus but not a must:
- Experience working with the Deaf and Hard of Hearing community.
- Experience in building automation flows.
Benefits:
Work on a fulfilling, life-changing product (literally)
Join as a key player at an early stage and receive generous options
Unlimited time off and sick days
Annual company get-together
Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits
401(k) plan with company match
About us:
Rylo is the communication engine for people who are Deaf or hard of hearing. Communication belongs to everyone, and we strongly believe that no moment should go missing.
We work alongside the community. We know the barriers, and we're here to tear them down. Our tools are built for individuals and the businesses that serve them.
Rylo is backed by investors who believe in the work we do: General Catalyst, Canaan, Comcast, Vertex, Precursor, Contour, Cardumen, Techstars, and more.
NagishVacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Senior Support Specialist in New York, NY vacancy
- Fitch Ratings is looking for a Salesforce Support Triage Specialist to join its Revenue Enablement team in New York. This role focuses on enhancing BRM effectiveness through expert case intake and resolution. The ideal candidate will have Salesforce experience and strong...Senior
- A community mental health center is seeking a Peer Support Specialist Level II - ACT to provide individualized peer support for clients coping with mental health or substance abuse issues. The role involves supporting clients in achieving their recovery goals, coordinating...SeniorFull timePart time
$100k - $140k
East West Bank seeks a GTP Senior Service Associate to deliver world-class customer service for commercial Treasury Management products. You’ll handle inquiries, resolve issues, and ensure service levels while coordinating with IT and vendors on transmission protocols....Senior- Wasatch Property Management, Inc. is seeking a fully remote Resident Support professional responsible for discovering, triaging, and resolving customer issues and escalating broader system issues. You will provide superior experiences for our residents while collaborating...SeniorRemote job
- American International Group, Inc. (AIG) seeks a Senior Underwriting Assistant to support underwriting across PA, NJ and IL locations—Philadelphia, Parsippany, Jersey City and Chicago. You will screen submissions, assist renewals and endorsements, prepare policy writings...SeniorWork at office
- Natixis Corporate & Investment Banking in New York seeks a Middle Office Trade Support specialist for the Equity Derivatives Desk. You will collaborate with traders to capture trades, run risk and PnL reports, validate data, and monitor expirations and lifecycle events...SeniorWork at office
- Delaware Department of Justice in Sussex County seeks a Receptionist/Senior Office Associate to manage the front desk, greet visitors, and... ...includes mail handling, data entry, and general administrative support across divisions. The position emphasizes accurate record-...SeniorWork at office
$2,000 per month
PeerStar LLC in Pennsylvania seeks a Certified Peer Support Specialist (CPS) for senior living settings. You’ll use lived experience to support recovery, provide hope, and empower older adults toward wellness goals. Role emphasizes relationship-centered care, advocacy,...SeniorFull timePart timeRelocation package$75k - $85k
A leading AR automation platform is seeking a Senior Technical Support Specialist to provide exceptional customer care for clients using Sage Intacct. This remote, full-time role involves troubleshooting technical issues, managing support tickets, and collaborating with...SeniorRemote jobFull time- Peerstar LLC in Pennsylvania seeks a Certified Peer Support Specialist (CPS) for Senior Living to provide hopeful, recovery-focused, relationship-centered support to older adults, helping them navigate wellness goals. As a CPS, you’ll use lived experience to listen, advocate...SeniorFull timePart timeRelocation package
- Odaseva, a leading data security platform for Salesforce, seeks a Tier 2 Support Specialist to join our Super Awesome Support team. You will provide world-class service to customers, handle inquiries, technical issues, and suggestions, and help create a memorable customer...Senior
- Peerstar LLC in Pennsylvania seeks compassionate Certified Peer Support Specialists (CPS) to support older adults in recovery and wellness goals. This role emphasizes relationship-building, empowerment, and personal growth through shared experience. You will provide peer...Senior
- ...the STRUXI Labor Cost Management Product Specialist you’ll be the primary resource... ...implementing and using STRUXI via help center support ticket. Schedule and conduct sessions with... ...provide Visa sponsorship at this time. Seniority level Seniority level Mid-Senior level Employment...SeniorFull timeRemote workFlexible hours
Penta Software
New York, NY2 days ago - ModMed is seeking a driven Product Support Specialist 3 to join our Client Services team. You will serve as a technical expert and escalation point for complex issues, influencing customer retention, product feedback, and internal enablement. Role requires deep product...Senior3 days per week
$2,000 per month
Peer Support Specialist (CPS) (Senior Living) WE SPONSOR YOUR CLASS FOR CERTIFICATION! $1,000 sign-on bonus ($2,000 if already certified) Full Time and Part Time Opportunities Summary: Are you someone who loves caring for older adults? If you are ready for a meaningful...SeniorFull timePart timeWork from homeRelocation package- ...technology platforms and applications. The Role: We are seeking a talented and driven individual to join our team as a Strategy Support Specialist. In this role, you will manage strategic support accounts and coordinate delivery management for various projects. You will...SeniorLive in
$100k - $130k
...Senior IT Support Specialist CFG Merchant Solutions, LLC (CFGMS) is a rapidly growing alternative finance company that provides working capital to small and medium-sized businesses throughout the US in the form of Revenue-Based Financing. We are seeking a senior...SeniorRemote workCFG Merchant Solutions
New York, NY1 day ago- Guardian HR is seeking a Senior Payroll Support Representative to serve as a trusted expert for diverse clients. You will leverage extensive payroll service experience and high-level UKG Ready proficiency to resolve complex issues, streamline workflows, and deliver elite...SeniorRemote job
- MoonLake Immunotherapeutics seeks a Senior Specialist IT Support to deliver high-quality IT services across the US region. You will manage Microsoft 365, Azure, and end‑user computing environments while aligning US operations with MoonLake standards. Expect to wear multiple...Senior
$75k - $95k
...management. Our mission is to deliver informative and supportive service on first point of contact to empower the legal... ...deliver exceptional legal services to our clients. The Senior Technology Support Specialist will be responsible for delivering best-in-class support...SeniorWork at officeImmediate startFlexible hours$2,000 per month
PeerStar is seeking compassionate individuals to support older adults through connection, encouragement, and shared understanding as Certified Peer Support Specialists. We sponsor your class for certification and offer a $1,000 sign-on bonus ($2,000 if already certified...SeniorFull timePart timeRelocation package- A community care organization in New York seeks a Senior Direct Support Professional to provide care and support to residents. Essential duties include assisting residents with personal development and daily living activities, ensuring a safe environment, and responding...Senior
- Astreya Inc. is seeking a Service Desk Specialist III based in New York, NY. This position involves providing on-site and remote technical support for internal software, hardware, and connectivity issues, ensuring an optimal IT experience. The qualified candidate will have...SeniorRemote workFlexible hours
- Morgan, Lewis & Bockius LLP, a leading global law firm, seeks a Senior Technology Support Analyst to manage desktop/laptop systems and ensure end-user productivity. This Philadelphia-based role reports to the IT Manager and resolves advanced tech issues to support attorneys...Senior
$55k - $62k
...York at Buffalo is seeking a highly motivated and experienced Senior Clinical Research Coordinator to join our Optical Imaging and... ...for the School of Dental Medicine . As a Senior Research Support Specialist, you will work at the Optical Imaging and Analysis Facility for...Senior- Fulton Bank in Parsippany, NJ is seeking a senior Administrative Support for the Commercial Banking team in a hybrid role, with 3 days in office and up to 2 remote post-training. The position supports the Commercial Sales team through advanced tasks to ensure a seamless...SeniorWork at officeRemote work
- Octus is seeking a Senior Client Support Specialist to support the Sky Road Product Suite, onboarding new client funds and trade workflows, and configuring permissions across client accounts. You will collaborate with the Sky Road COO, document enhanced support processes...Senior
- Compucom seeks a Sr. Account Support Representative to serve as a primary daily contact for sales support and customer issues, coordinating with multiple internal teams to ensure timely resolutions and successful order execution. The role emphasizes analytical capabilities...Senior
$110k - $125k
...leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more. Role The Senior Client Support Specialist is responsible for support of the Sky Road Product Suite. They will be responsible for supporting existing client...Senior$104k - $112k
...operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City... ...Paulo. The RoleWe are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with...SeniorH1bWork at officeRemote workWorldwideVisa sponsorshipWork visa
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Support Specialist. Be the first to apply!
Related searches
- travel support specialist New York, NY
- application support associate New York, NY
- integration support specialist New York, NY
- system support specialist New York, NY
- sales support representative New York, NY
- support services associate New York, NY
- computer support specialist New York, NY
- trade support associate New York, NY
- support associate New York, NY
- executive IT support specialist New York, NY