Senior Support Solutions Specialist
Virtual Vocations Inc
To enhance operational maturity and user confidence, the full-time Senior Support Solutions Specialist will manage Microsoft 365 operations, administer Jira, and serve as the escalation point for complex user support issues in a remote environment. Key responsibilities Manage Microsoft 365 operations, including security configurations and platform updates Administer and optimize Jira workflows, permissions, and governance controls Lead root-cause analysis for incidents and document resolutions and lessons learned Required qualifications 8-10+ years of experience in technical support, service delivery, or systems administration Proven ability to diagnose and resolve complex issues across platforms and devices Demonstrated experience administering Microsoft 365, including Azure AD and Teams Experience administering Jira and familiarity with DocuSign configuration preferred Strong understanding of platform governance and security fundamentals Virtual Vocations Inc
Vacancy posted 2 days ago
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