Senior Customer Success Manager
Healthix
Senior Manager of Customer Success
We are seeking a strategic, relationship-driven Senior Manager of Customer Success with proven healthcare industry experience to own a portfolio of complex, high-priority accounts and drive customer retention, measurable value realization, and revenue growth. This senior individual contributor will independently lead account strategy, deepen executive relationships, and expand adoption of Healthix's products, services, and strategic initiatives while supporting new customer acquisition efforts.
The Senior Manager of Customer Success will translate each customer's business objectives, operational challenges, and strategic priorities into actionable, measurable success plans. As a trusted advisor to executive and operational stakeholders, this role will lead consultative discussions, identify cross-sell and upsell opportunities, and coordinate cross-functional execution to address complex customer needs. The role will also mentor peers and strengthen customer success practices in partnership with the Director of Customer Success.
Success in this role will be measured by customer retention, revenue growth within existing accounts, expansion of product and service utilization, customer satisfaction, achievement of agreed customer outcomes, proactive mitigation of account risk, and contribution to new business development and scalable customer success practices.
HealthixVacancy posted 17 hours ago
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