Service Operations Coordinator

Benefits:

Bonus based on performance

Opportunity for advancement

Training & development

Company parties

Free food & snacks

Health insurance

Paid time off

Service Operations Coordinator

Mister Sparky Electric – Little Rock Area $17–$20/hour | Monday–Friday | 8:00 AM–5:00 PM or 8:30 AM–5:00 PM

The Role

This is a mission-critical operations position, not a basic customer service role.

The Service Operations Coordinator sits at the center of daily field performance, directly influencing technician productivity, revenue, and customer experience.

You will help manage the schedule in real time, support dispatch operations, and ensure every available opportunity on the board is captured and executed.

If the board falls apart, you fix it. If there’s an opening, you fill it. If a customer needs clarity, you provide it with confidence.

What You’ll Own

Inbound Call Management

Handle calls professionally, efficiently, and with control

Convert opportunities into booked appointments

Dispatch & Schedule Control

Act as primary or secondary dispatcher depending on daily needs

Make real-time decisions to protect technician efficiency

Adjust routes, timing, and assignments as conditions change

Outbound Scheduling & Revenue Protection

Proactively fill gaps in the schedule

Follow up on unsold estimates, deferred work, and maintenance opportunities

Keep technicians’ calendars full and productive

Membership & Recurring Revenue

Manage Agreement Membership renewals

Schedule and maintain recurring maintenance visits

Customer & Technician Communication

Set clear expectations with customers (arrival windows, updates, changes)

Coordinate effectively with field technicians to keep operations aligned

System Execution

Operate within CRM and scheduling systems with speed and accuracy

Navigate multiple platforms simultaneously without losing detail

Schedule

Full-Time | Monday–Friday

8:00 AM – 5:00 PM (1-hour lunch) or

8:30 AM – 5:00 PM (30-minute lunch)

Additional hours may be available based on performance and operational needs.

What Separates Top Candidates

This role is fast-paced and requires operational awareness, not just task completion.

You’ll thrive here if you are:

Highly organized and detail-oriented under pressure

Comfortable making real-time decisions without hesitation

Able to manage multiple systems, conversations, and priorities at once

Naturally proactive (you don’t wait to be told what to fix)

Clear, confident, and professional in communication

Focused on outcomes, not just activity

Experience That Helps (Not Required, But Valuable)

Dispatching or scheduling in a service-based business

Call center or high-volume phone experience

Experience with CRM or field service software (ServiceTitan or similar)

Minimum Requirements

High school diploma or equivalent

Strong computer proficiency (multi-system navigation required)

Ability to pass background check and drug screening

Important

This is a software-heavy, operations-driven role. You will spend the majority of your time working within multiple systems while managing live activity.

About Mister Sparky

At Mister Sparky, we operate with professionalism, punctuality, and expertise at every level. Our systems are built to support performance, and our team is expected to execute at a high standard.

This role is ideal for someone who wants to be part of a structured, high-performance environment where their work has a direct impact on daily results.

If you prefer slow-paced, repetitive work with minimal decision-making, this is not the right role.

If you take pride in keeping things running smoothly, solving problems in real time, and making a measurable impact every day, we want to talk to you.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.