PATIENT ACCESS SPECIALIST

Miami Valley Hospital / Emergency Department

Patient Access Specialist / Registration

PRN / Varied Shifts, Flex, Float, Includes Weekends, Holidays

8 Hours per Pay Period

The Patient Access Specialist is responsible for financial counseling, collecting co‑pays and deductibles and/or providing financial assistance education to patients and their families. They handle stat registering, scheduling appointments, completing registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generating the ABN, reviewing orders for compliance, completing MSP, obtaining financial and treatment consents, placing ordered medical procedures, and obtaining pre‑certification when applicable while maintaining compliance with regulatory requirements.

Customer Focus & Professionalism

The role requires patience, composure, compassion, self‑management of ambiguity, strong time‑management skills, interpersonal savvy, and support of peer relationships. The specialist must demonstrate expert functional and technical skills, assess and evaluate each patient’s financial status, apply the hospital’s financial policies, secure payments, maintain excellent customer service standards, and communicate effectively with physicians, offices, patients, and co‑workers.

Confidentiality

Patient Access Specialists must efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Education

• Minimum: High School completion / GED
• Preferred: Associate’s Degree in healthcare or related business field

Technical Skills

• Proficiency with Windows‑based computer technology
• Keyboarding/typing at least 25 wpm

Licensure/Certification

Medical Terminology certification preferred.

Experience

• Minimum: 1‑3 years of job‑related experience
• Preferred: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company experience (class work may substitute for previous work)