Personal Banker

Location This position is located at Coeur d'Alene, ID, Riverstone Dr. and will support our North Idaho branches in Hayden, Post Falls, Sherman and Spirit Lake. Summary The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank’s Service Commitments and in accordance with our vision and values. Essential Duties and Responsibilities Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions. Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more. Performs teller duties, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin. MAY engage in conversations about and process new consumer loan requests. Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions. Identifies referral opportunities to other lines of business—including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—consistently utilizing 360 View to document referrals and other client activity. Builds client relationships through proactive outreach and follow‑up. Completes work accurately with minimal errors. Participates in volunteer activities and financial education efforts. Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality. Uses tact and diplomacy effectively when interacting with clients and coworkers. Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills. Maintains working knowledge of digital platforms, CRM systems, and emerging technologies. Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence. Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees. Basic arithmetic skills, including multiply, divide, compute rates and percentages, and interpret bar graphs. Problem‑solving skills for a few concrete variables in standardized situations. Timely completion of work and ability to adjust to workload demands to meet expected deadlines. Produces complete and accurate work, displaying pride and professionalism in all tasks. Personal initiative and serves as a positive example for others to follow. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Employment is contingent upon meeting these requirements, including acceptable background investigation results. Education and Experience High School Diploma or General Education Degree (GED) required. Banking or related experience required. Physical Demands and Working Environment Dexterity of hands/fingers to operate computer keyboard and mouse. Frequently handling, hearing, and talking. Occasionally lifting up to 25 lbs. Occasionally standing and walking. Noise level moderate. Typical work hours vary based on scheduling and business need. Regular and predictable attendance required. Travel as needed. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities. Equal Opportunity Employment First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual’s merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. All applicants must pass pre‑employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice: English or Spanish. Right to Work Notice: English or Spanish. #J-18808-Ljbffr