Senior Helpdesk Technician: Network, VoIP & Cloud SME
i-Tech Support
i-Tech Support, Inc. in Orlando, FL is seeking a Tier 3 Helpdesk Technician to resolve the most complex incidents escalated from Tier 1 and Tier 2. You will serve as a SME in networking, firewalls, VoIP, and cloud technologies, while mentoring junior staff. You will collaborate with system administrators and IT teams to ensure timely resolution, artifacts, and thorough documentation of fixes. A strong root-cause analysis mindset is essential. #J-18808-Ljbffr i-Tech Support
Vacancy posted 4 days ago
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