Senior Account Executive

Job Description

Job Description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The Senior Account Executive drives new business growth for Smart City Telecom across Orlando and Central Florida, marketing our full portfolio of voice, broadband, and data networking solutions to prospective and current commercial customers. Reporting to the Telecom Sales Manager, this quota-driven, hybrid role blends prospecting, consultative account management, and proposal development to convert opportunities into lasting customer relationships. The Senior Account Executive partners closely with operations and support teams to ensure a seamless customer experience from proposal through installation. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise.

What the Role Involves

• Broadening the company’s commercial footprint within Orlando and Central Florida
• Marketing our full range of products and services, from simple to complex, including voice, broadband, and data networking solutions
• Prospecting and hunting for sales opportunities, converting them into new customers through cold calling and networking
• Working with company operating systems, management, and support staff to ensure effective communication and a seamless installation process for customers
• Proactively self-generating leads, building long-term customer relationships, and preparing monthly sales forecasts
• Generating new growth within our markets
• Understanding and simplifying complex challenges to deliver appropriate solutions
• Meeting or exceeding sales and revenue goals in support of overall company objectives
• Strengthening professional effectiveness for premium accounts through an ongoing, consultative partnership with customers to understand their business, industry, and competition, and determine present and future needs
• Preparing customer proposals, including accurate pricing and network designs, and coordinating the company’s response to customer RFPs
• Staying current on all company product information and the competitive landscape
• Coordinating and/or conducting customer presentations to high-level executives
• Using CRM tools with confidence and expertise to prepare forecasts for sales management
• Contributing to various projects with minimal supervision, including aiding other departments and team members, as directed

What We're Looking For

• A vital interest in contributing to the success of the department’s and company’s goals and strategic vision
• Competency and experience in Microsoft Office (Word, Excel, PowerPoint) and Dynamics CRM
• Ability to quickly learn proprietary software and work with cloud-based and mobile technology
• Exceptional verbal, written, and interpersonal skills
• Eagerness to adapt existing processes to new, improved systems
• Excellent organizational skills, time management, initiative, attention to detail, accuracy, and follow-through, with the ability to exercise independent judgment as needed
• Exceptional customer service skills, with the ability to identify customer requirements, determine the appropriate solution, and continually exceed expectations through ongoing account management and engagement, upholding our service excellence standards
• Ability to multi-task and accomplish priorities with minimal supervision in a fast-paced environment, with structure, focus, and determination
• Ability to establish strong inter-departmental relationships and work cross-functionally with team members at all levels, in a collaborative, positive, and professional manner with uncompromising ethics and integrity
• A proactive attitude within the team through mentoring and knowledge sharing
• Extreme ownership and accountability of daily sales activities required to achieve quota
• Seasoned telecommunications experience with a proven track record in quota-driven B2B business development, sales, and customer account management
• Demonstrated knowledge and experience with fiber-based telecommunications networks, SD-WAN, WAN, LAN, and Enterprise Ethernet networks
• Thorough knowledge and experience selling traditional and hosted voice services in the business sector (POTS, VoIP, Hosted Communications, PRI, and SIP)
• Effective prospecting and lead generation through cold calling and networking
• An enthusiastic and compelling sales presence, with the ability to expertly present solutions to customers and management, provide detailed quotes, and skillfully handle objections and negotiations to close the deal
• Minimum of 5 years of successful, quantifiable experience in a quota-driven B2B telecommunications sales role and business development capacity
• Experience in the Central Florida market with technology providers and vendors
• Valid Driver’s License with a satisfactory driving record
• Familiarity with Dynamics, Salesforce, or other CRM platforms
• Experience selling into hospitality, healthcare, public sector, professional services, or construction verticals

Nice to Have

• Existing book of business or established relationships with Central Florida enterprise accounts
• Bilingual in English and Spanish
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field (preferred, not required)

Working Conditions

• Hybrid work schedule with in-office, remote, and customer/prospect site workdays; schedule may vary depending on business needs
• Intermittent indoor office working environment with prolonged sitting
• Occasional outdoor exposure while visiting customer or prospect sites, including seasonal heat, cold, and other weather conditions
• Driving a vehicle to and from customer, prospect, and work sites in a safe and responsible manner during adverse weather conditions and heavy or light traffic
• Work sites will vary based on customer or prospect location and may involve walking on various terrain and navigating around objects and machinery in construction areas

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits — Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.