Floating Parts Manager

Position Mission Manages a company owned Integrated Business Solutions (IBS) location or locations. Meets customer expectations of providing timely service and value. Sets high performance standards, and uses company training resources to ensure the efforts and accomplishments of employees are recognized. Position Performance Measures Customer Satisfaction Inventory Management/ROI Utilization of available tools for tracking value added items for the customer Maintain and develop local non‑NAPA vendor relationships Responsibilities Responsible for covering vacations and call outs throughout the LA District including Riverside County Help with special projects including inventory and procedure rollouts Meet with the customer on a daily, weekly, monthly and year‑to‑date basis to identify needs, problems/concerns and address them quickly and effectively Develop good customer relations and maintain a high level of service to the customer Respond timely to customer sales and service questions Understand, interpret and comply with all contract requirements and ensure the operation is meeting customer expectations Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technician’s needs Maintain customer satisfaction by serving customer, securing right part, and resolving issues Understand customer/technician’s specific needs and requirements Maintain inventory and ensure parts stocked in correct location Maintain POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customer pricing matrix Source all parts needs for customers by utilizing various approved IBS vendors Use non‑company approved line codes appropriately Understand and maintain the buy‑out PO process Maintain all special order information in the Hub system Understand, and have the ability to input information in, the customer fleet management software Communicate to customer the status of all pending orders Understand the service level agreements with the IBS customer Participate in training as needed and required Perform all other associated tasks as assigned by management Follow all IBS policies and procedures Complete all available IBS operations training provided by company Operational Excellence Ensure proper processes and procedures are utilized to minimize inventory shrinkage Ensure merchandise is received in a timely and accurate manner and put away in the stockroom appropriately Create a safe work environment, ensuring required hazmat training is completed timely Understand and comply with NAPA and customer company policies Ensure inventory is barcoded and placed in appropriate bin locations Return non‑NAPA excess inventory Work closely with the NAPA District office to ensure procurement card controls are in place and enforced Build relationships and assist with negotiation of non‑NAPA vendors on pricing, inventory, service and return privileges Experience, Education, and Abilities HS Diploma or equivalent required Technical school, and/or college degree a plus Strong communication skills Detail oriented Requires demonstrated leadership in the automotive aftermarket industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment Possess working knowledge of the organization’s store services Must possess high character and integrity Capable of providing strong leadership to the operation to create a high performance team; customer focus, open communication, willingness to coach and provide feedback Possess personal drive, self‑motivation and initiative to accomplish company goals and objectives Enjoy working in a fast‑paced setting and possess ability to remain calm under pressure Insure proper maintenance and protection of company store facilities, equipment, inventory and all physical assets of the company Willingness and ability to learn Possess analytical problem‑solving skills Capable of operating a point‑of‑sale system and cataloging Proficient in Microsoft Office and using internet for parts research and sourcing Ability to learn and use customer fleet management software Flexibility with working hours, depending on customer and location needs (e.g., emergency overtime related to weather conditions) Travel required Work Environment The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. While performing the duties, the employee is regularly required to stand, walk, talk and hear. The employee is often required to sit, stoop, kneel, crouch, climb and crawl. The employee is frequently required to lift and move product of up to 60 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties, the employee may be exposed to fumes or airborne particles. The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with assistive devices designed for such items, including hand trucks, barrel dollies, hydraulic lifts, etc. This position offers an hourly pay of $23.00. Many hourly positions have pay progression with set starting rates and you can reach the top end of this range within 12 months of hire. Starting rates can be based on individual skills, experience and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process. Benefits Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave. Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience, and conduct and other legitimate business reasons. #J-18808-Ljbffr Genuine Parts Company