Senior System Engineer

Job Description

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Responsibilities

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• Analyzes data operations centersystem lifecycle, demand, and capacity needs. Plans for the maintenance, upgrades. and migrations of these systems ensuring that best practices and County standards are followed.

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• Serves as data operations Center, technical subject matter expert for system implementations. system designs, installations, and refreshes of supported technology stacks.

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• Administers the physical and virtual server environments. including Windows, RedHat Linux, VMWare. 0365. And Cloud systems.

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• Configures and administers enterprise systems/nfrastructure, including NetApps, Veritas NetBackup, Oracle Exadata, and HP StoreOnce.

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• Installs. configures. maintains, upgrades. troubleshoots. and repairs enterprise system hardware and peripherals, including disk arrays, fiber switches, and NAS devices.

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• Administers and supports hybrid Microsoft Exchange environment consisting of on premise and 0365 Exchange.

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• Performs scheduled and emergency patching using tools like MECM, and Ansible.

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• Provides Tier 2 and Tier 3 Level incident and problem support consisting Of advanced troubleshooting Of end-user and system issues, configuration changesfrnodifications, internal coordination, remediation, and vendor engagement

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• Provides Tier 2 and Tier 3 request fulfillment support consisting of completing tasks and work related to service catalog entries or requested items within the ITSM ticketing system.

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• Creates and maintains backup strategies and disaster recovery strategies for enterprise systems.

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• Monitors and uses system management toots to gather hardware and software inventories. install software, and remotely manage enterprise systems.

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• Works closely with the Customer Support team, assisting With the diagnoses and resolution Of issues.

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• Uses Information Technology Service Management (ITSM) software to manage incoming work requests, incidents, tasks. and problems.

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• Develops and documents County technology standards, knowledge base articles, requirements, and configurations.

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• Oversees enterprise license management and compliance.

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• Manages vendors and contractors engaged in providing escalated support; assists vendors and contractors engaged in project delivery.

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• Participates in on-call rotation. prcwiding off-hours support as necessary.

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• Provides training and assists Other IT technical staff as appropriate.

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Perform Other duties as required.

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Supervision Exercised: This classification does not have supervisory authority, however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality. training, and guidance.

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Typically serves as a subject matter expert on the scope Of functional area.

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Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction. guidance, and coaching from supervisor

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may be expected. There is a choice Of the appropriate procedure or policy to apply to duties. Performance reviewed

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periodically.

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Qualifications:

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Knowledge, Skills & Abilities

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• Must possess strong analytical skills.

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• Ability to serve as and have expertise as a high-level, technical resource to IT staff and experience performing needs analysis, project planning, and resource scheduling.

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• Ability to communicate effectively both verbally and in writing, including the ability to articulate user needs in technical and non-technical terms.

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• Ability to establish effective working relationships With co-workers, County staff, and contractors. Ability to provide excellent customer service.

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• Maintain regular and punctual attendance.

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Required Education & Experience:

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• Bachelor's degree in computer science, information technology, or a closely related field.

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o Four years of related professional experience may substitute for the required degree.

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Seven years of direct hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise

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systems in a large, multi-user. multi-application environment.

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Significant experience with ITIL Incident, Problem, and Change Management processes and principles.

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Experience with physical and virtual server environments, including Windows, RedHat Linux, VMWare, 0365, and

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Cloud.

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Experience With ticket-based Service Desk software system.

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Experience with virtualization technologies, Cloud technologies, System monitoring/alerting, performance tuning,

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and resource optimization.

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Preferred Education & Experience

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Significant experience with Veeam. Zerto. and enterprise backup solutions.

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Experience planning. testing, and executing disaster recovery and failover operations.

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Experience managing enterprise storage platforms, including HPE, pure Storage, and Spectra Logic solutions.

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Experience administering virtualization platforms. including VMware and Hyper-V.