Licensed Optical Manager L3 - Sam's Club

Licensed Optical Manager L3 - Sam's Club Phoenix, AZ Position Summary The Licensed Optical Manager directs the Vision Center, ensuring optimal sales performance, customer service, and compliance with company and legal standards. Responsibilities Drives sales in the Vision Center by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory levels, budgeting, forecasting, and assessing economic trends and community needs. Models, enforces, and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs, complaints, and issues are successfully resolved within Company guidelines and standards. Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community. Ensures compliance with Company and legal policies, procedures and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing Vision Center Associates in ensuring confidentiality of information, documentation and assigned records. Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair and maintaining Optical equipment. Upholds the Company’s Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates. Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace; ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Respect the individual: Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform. Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Respect the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world through creating a sense of belonging, eliminating waste, and participating in local giving. Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop, and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long‑term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change. Minimum Qualifications Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience. High school diploma or equivalent. Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules. Preferred Qualifications Supervising Associates Compensation The hourly wage range for this position is $34.50 - $46.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Benefits Health benefits: medical, vision and dental coverage. Financial benefits: 401(k), stock purchase plan, company‑paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement. Live Better U: company‑paid education benefit program for full‑time and part‑time associates. Additional Information Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Walmart