Maintenance Technician

Maintenance Technician

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

The Maintenance Technician is responsible for performing preventive, corrective, and emergency maintenance on residential homes, facilities, equipment, machinery, and systems to ensure safe, efficient, and reliable operation. This position works under the direction of the Maintenance Manager and supports residential, clinical, and administrative facilities. The Maintenance Technician applies knowledge of building systems, carpentry, electrical, plumbing, HVAC, and safety regulations to maintain a safe environment for staff and individuals served. The Maintenance Technician uses the company's CMMS (Axxerion) to receive, document, and close work orders; record labor and parts; follow preventive maintenance schedules; and maintain accurate asset and compliance records.

Duties And Responsibilities:

• CMMS (Axxerion) Use and Documentation
• Receive, prioritize, and complete work orders in Axxerion; record accurate labor time, parts used, notes, photos, and completion codes.
• Execute preventive maintenance (PM) tasks from CMMS schedules; complete checklists, meter readings, and required observations (e.g., HVAC filter changes, water temps, life-safety device checks per scope).
• Maintain asset accuracy: tag new equipment; update locations, serial numbers, warranty info, and condition in the CMMS.
• Manage parts usage and basic inventory updates through the CMMS; request replenishment when minimums are reached.
• Use mobile app/tablet for real-time status updates; escalate issues, request approvals, and trigger vendor dispatches within the system.
• Upload/attach permits, photos, test logs, and other compliance documentation; follow naming conventions and SOPs.
• Meet CMMS data-quality standards and timelines (on-time PM completion, response and closure SLAs, complete/accurate fields).
• Participate in Axxerion training; provide feedback on templates, checklists, and workflows to improve usability and data integrity.
• Preventive and Corrective Maintenance
• Plan, coordinate, and perform scheduled maintenance on equipment, tools, appliances, and building systems.
• Review service manuals and maintenance records to determine optimum maintenance frequency.
• Identify and address potential hazards; implement safety procedures to minimize risk.
• Repairs and Installations
• Build, repair, and install counters, cabinets, partitions, walls, doors, trim, flooring, and other structural elements.
• Paint interior and exterior surfaces; replace ceiling tiles, flooring, and wall coverings as needed.
• Install and maintain windows, blinds, curtain rods, ceiling fans, lighting, and door locks.
• Perform basic plumbing and electrical repairs such as unclogging drains, replacing fixtures, switches, outlets, and bulbs.
• Assist with HVAC filter changes, basic troubleshooting, and vendor coordination.
• Emergency Response
• Provide 24-hour emergency maintenance coverage on a rotating or assigned basis.
• Respond promptly to urgent work orders, ensuring safety and minimal disruption to operations.
• Project Coordination
• Coordinate work orders with Home Managers and staff supervisors to minimize disruption.
• Assist with planning and implementing capital improvement projects or renovations.
• Obtain cost estimates, suggest cost-saving equipment options, and support bid processes for contracted work.
• Compliance and Safety
• Ensure work complies with applicable building codes, safety regulations, and company policies.
• Maintain accurate records of maintenance activities, inspections, and repairs.
• Support fire safety systems, alarm testing, and OSHA/regulatory compliance.
• Other Responsibilities
• Maintain tools, vehicles, and inventory of parts and supplies.
• Support fleet operations, ensuring vehicles are safe, compliant, and reliable.
• Support inspections by state agencies, licensing entities, or regulatory officials.
• Complete all required training and certifications.
• Perform all other duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities

Minimum Qualifications:

High school diploma or GED required. 24 years of general maintenance experience (residential, commercial, or healthcare setting preferred). Valid driver's license and proof of personal vehicle insurance (where required). Ability to read and interpret technical procedures, building codes, and safety regulations. Proficiency in company-sponsored training and certifications (e.g., CPR, first aid). Knowledge of carpentry, painting, plumbing, electrical, and basic HVAC systems. Strong problem-solving, planning, and organizational skills. Ability to work independently with limited supervision and respond to emergencies effectively. Effective communication skills to interact with staff, vendors, inspectors, and individuals served. Competency in estimating project costs and managing work within budget. Valid driver's license, personal vehicle insurance, and ability to travel regularly throughout the assigned region.

Physical Demands And Work Environment:

Must be able to regularly lift and carry up to 20 lbs. and occasionally pull at least 40 lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties. Must be able to use hands and fingers to handle or operate objects, tools, or controls. Required to stand and walk for extended periods. Must be able to demonstrate proficiency in CPR from floor level, which requires working on hands and knees, bending, standing, and lifting. Vision requirements include close, distance, and peripheral vision. Must be able to talk and hear. Exception Deaf and Hard of Hearing Programs: For these programs only, employees must be fluent in American Sign Language (ASL). The requirement to talk and hear does not apply.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve