Director of Business Development

Job Description

Job Description

Position Summary

The Director of Business Development leads field referral development for Nova Recovery Family of Companies. The director manages two field representatives, designs and manages their service routes, and is accountable for a team target of 10 admissions per month per representative across detox, residential treatment, IOP, and sober living, which is 20 per month with the current team of two.

Responsibilities

●Build and maintain a target account list for each representative, covering hospitals, EAPs, and treatment centers that fit our programs and payer mix.

●Design weekly service routes for each representative across Austin, Houston, and San Antonio, and adjust them monthly toward the accounts that produce referrals and admissions.

●Manage and coach both representatives through weekly one-on-ones, a weekly pipeline review, and regular ride-a longs.

●Hold the team to its monthly activity standards and verify visits, calls and emails, and new relationships in Pipedrive.

●Own Pipedrive data quality for the team: visits logged the same day, a referral source on every deal, and a monthly sales report by rep and by account.

●Manage senior relationships with high-value accounts such as health system case management leadership, EAP account teams, and treatment center executives.

●Work with admissions and revenue operations to define what counts as a qualified referral and to keep referral handoffs to the admissions lines clean.

●Plan and manage the organization-level marketing print budget and keep brochures and business cards current and on brand for each market.

●Review and approve Ramp spending for the team each month.

●Make sure the team follows Nova's referral-practice, gift, and privacy policies.

●Report monthly to the CEO on admissions, activity, cost per admission, and account growth.

How Success Is Measured

●10 admissions per month per representative (20 per month with the current team)

●Both representatives meeting their monthly activity standards

●Complete and timely Pipedrive records for the team

●Program cost per admission

●Growth in the number of accounts that refer each month

Qualifications

●Five or more years of business development or referral relations in behavioral health or addiction treatment

●Two or more years managing field sales or outreach staff

●Existing referral relationships in Central Texas, San Antonio, or Houston

●Valid Texas driver's license, personal auto insurance, and a clean driving record

●Willing to travel weekly between Austin, Houston, and San Antonio, including occasional overnight stays

●Comfortable using a CRM daily (Pipedrive experience preferred) and working from a smartphone in the field

●Able to pass a background check

●Understanding of, or willingness to be trained on, patient privacy rules (HIPAA and 42 CFR Part 2)

Tools Provided

Company email, office and admissions tracking lines, a Pipedrive login, and a Ramp card for approved business expenses.

Compliance

Compensation for this role is not tied to the number of referrals or admissions, or to amounts billed or collected. Team members follow Nova's referral-practice, gift, and privacy policies, keep gifts to referral-account staff nominal, log all gifts in Ramp by account, and respect each account's own gift and vendor policies.

This description covers the main duties of the role and is not a complete list. Duties may change as the program grows. Employment is at will.