System Administrator

Job Description


Position: System Administrator


Location: Charlotte, NC

Department: General Administration


FLSA Designation: Non-Exempt

Supervisor Title: Director, Information Technology


Role is responsible for Disaster Resource Group and DRG Technical Solutions information technology support across the company and all departments.


The System Administrator role is responsible for assisting with Managed Services Provider relations & activities, SOC relations & activities, Office IT infrastructure requirements, Software Management & Inventory, Hardware Management & Inventory, Software & Hardware vendor relations, assisting with IT Planning/Strategy, IT Policies & long-term Roadmap, DRG storm deployment & Command Center support, IT expense forecasting & budget, and special projects as assigned.

Essential Duties and Responsibilities

• Troubleshoot hardware, software, and network issues related to internal IT systems, escalating to external vendors or MSP partners when appropriate.

• Coordinate, install, and support Office IT network and infrastructure components for new office buildouts, expansions, and modifications to existing sites.
• Assist with system upgrades, patching, configuration changes, and performance optimization across servers, endpoints, and network devices.
• Administer, troubleshoot and monitor Microsoft Office 365, Intune, Exchange, Teams, and Azure services and resources.
• Install, configure, and troubleshoot network hardware, operating systems, and enterprise software applications.
• Assist with incident response, incident investigation, and incident report development.
• Prioritize projects as they relate to selection, acquisition, development, and implementation of IT systems and services.
• Perform other duties and special projects as assigned.

Education, Skills, and Abilities Required

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• A minimum of three years of experience in information technology and related technologies and/or systems in a small, medium-sized firm.

• Knowledge of networks, digital and satellite technology, and PC-based applications.
• Exposure to information technology architecture and platforms, enterprise software applications, and managed services.
• Demonstrated ability to apply IT practices to solve business problems.
• In depth knowledge of and troubleshooting Windows 11 and Microsoft 365 environment to include Outlook, Excel, and PowerPoint
• In depth knowledge of the Microsoft ecosystem to include Entra, Defender and Intune
• Experience with end point management tools, patch management, and system monitoring platforms.
• Soft skills include effective communication, teamwork, leadership, conflict management, critical thinking

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands and Working Conditions


Physical Functions: Physical requirements involve performing general office activities. This role will be required to regularly stand, sit, and must possess sufficient manual dexterity to skillfully operating technology and computer systems. The role will also frequently walk, reach with hands and arms, and will occasionally lift up to 50 pounds.


Working Environment: Normal climate-controlled office setting with moderate noise. Some travel may be required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Disaster Resource Group is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.