Remote Customer Care Advocate (Tricare) WAH Norfolk Hampton Roads VA

Veterans Contact Center Representative

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Retired Military personnel and Veteran Spouses with customer service experience are strongly encouraged to apply. Note - You must be physically present and working from an eligible hiring state to be considered for this role. This job post is for applicants located in the Hampton Roads, Virginia area only. This will be remote in the Hampton Roads, VA area. Your resume must clearly reflect at least 2 years of customer service experience to be considered.

Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS has grown into a trusted partner in veteran-centric customer engagement. We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients. VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins July 6, 2026.

Job Duties Include:

• Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job.
• Operating a PC to extract information, document inquiries, and track activities in the database.
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Coordinating with team members to ensure timely handling of TRICARE member requests.
• Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary.
• Meeting quality, member experience, and first-time resolution objectives while responding to customer needs.
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges.

While in training you are paid a flat rate. After completing the training, the pay increases. After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. If you already have medical benefits you want to keep it, you can and allocate your benefit dollars elsewhere. Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. Performance incentives are also offered for the role. Full-time, long-term employment (not seasonal or contract). 8 weeks of training. Competitive benefits package, including: 11 paid holidays Paid time off (PTO) Medical, dental, and vision coverage Long- and short-term disability Term life insurance 401K retirement plan