Admissions Representative

At Pediatric Home Service we help medically complex kids live their best lives at home with their families. As a national leader in pediatric home care we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing and DME. Whether you’re caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission driven team that’s committed to putting children and families first. Position: Admissions Representative Location: San Antonio, Texas Hours: Monday – Friday 8am – 5pm, in office We are looking for a full time Admissions Representative to join our customer focused supportive team. Our Customer Service department is a fast paced high energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close knit and supportive group who has the same dedication to serving medically fragile children and their families. Responsibilities Performs intake of Durable Medical Equipment (DME) through the Brightree database Coordinates the New Product Request process Coordinates activities of the Customer Service (CS) helpdesk Performs duties of the Coordinator of the Day (COD) Obtains new patient referrals Obtains supporting documentation Obtains insurance authorization information as required for products and services provided by PHS Obtains insurance benefits & completes data entry requirements Obtains ongoing patient supply orders Obtains prescriber orders for products and services provided by PHS Completes patient and prescriber information changes Maintains all patient information on an ongoing basis Enters new prescriber information into database Coordinates intake process for specialized organizations Supports evening and Saturday on call staff Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered or distributed Coordinates service for evening deliveries Process and coordinates paperwork from items delivered for intake Prepare patient paperwork for billing On call duties rotation may be required based on business need Other duties as assigned Requirements High school diploma or 16 months of related experience and/or training or an equivalent combination of education and experience Durable medical equipment (DME) intake admissions experience preferred Exceptionally organized, multi-tasking, problem solving, communication and strong keyboard skills A high level of initiative combined with a customer service mentality is also required Experience in Brightree EHR a plus Benefits Generous Paid Time Off PTO for full time employees to ensure a healthy work life balance 401k Matching to help secure your future Tuition Reimbursement to support your educational and professional growth Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care Health and Dental insurance Short & Long Term Disability and Life Insurance Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, colour, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission or status with regard to public assistance DME123 #J-18808-Ljbffr Pediatric Home Service