System Analyst / QA Manager

Job Title: System Analyst / QA Manager
Location: 600 E. Broad Street, Richmond, VA
Work Arrangement: Hybrid (3 Days Onsite, 2 Days Remote)

Objective / Summary: The System Analyst / QA Manager will support the HR1 Medicaid Project by leading and managing all Quality Assurance activities across the project lifecycle. The role is responsible for ensuring deliverables meet State Medicaid requirements while coordinating testing efforts among multiple state agencies, business teams, vendors, and project stakeholders. The position oversees System Integration Testing (SIT), User Acceptance Testing (UAT), and End-to-End (E2E) testing for Medicaid Enterprise Systems (MES), MMIS modules, Commercial Off-The-Shelf (COTS) applications, and system integrations.

The ideal candidate will possess strong systems analysis, quality assurance leadership, defect management, test planning, stakeholder coordination, and vendor management experience in large-scale enterprise implementations.

Scope of Services / Responsibilities

• Lead all Quality Assurance activities for the HR1 Medicaid project.
• Develop and manage the overall testing strategy, testing plans, schedules, and execution activities.
• Oversee the full testing lifecycle including:
  • Test Planning
  • Test Design
  • Test Data Preparation
  • Test Execution
  • Defect Management
  • Test Reporting
  • Test Closure Activities
• Manage and coordinate:
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • End-to-End Testing (E2E)
• Coordinate testing efforts across:
  • Multiple State Agencies
  • Business Teams
  • Vendors
  • Technical Teams
  • Project Leadership
• Ensure testing activities meet State Medicaid and project requirements.
• Support testing of:
  • Medicaid Management Information System (MMIS)
  • Medicaid Enterprise System (MES) Modules
  • Commercial Off-The-Shelf (COTS) Applications
  • Data Conversion Processes
  • Data Integration Activities
• Collaborate with business teams to gather user scenarios and business test cases.
• Organize and facilitate QA, testing, and coordination meetings.
• Support User Acceptance Testing activities and stakeholder participation.
• Ensure appropriate test coverage and requirement traceability.
• Conduct test readiness reviews and testing assessments.
• Maintain defect tracking and defect management processes.
• Lead defect triage calls involving multiple vendors, business teams, and technical teams.
• Track defects through validation, remediation, retesting, and closure.
• Validate data integrity across systems and interfaces.
• Ensure consistent QA documentation, standards, and testing methodologies.
• Conduct post-test reviews and assessments to validate issue resolution.
• Identify project risks early and communicate mitigation strategies.
• Work closely with the Project Management Office (PMO) to support project oversight activities.
• Serve as a liaison between business users and technical development teams.
• Review requirements and system designs to develop test cases and validation strategies.
• Perform problem-solving and analysis for escalated testing and implementation issues.
• Prepare and deliver testing metrics, status reports, and executive-level communications.

Minimum Requirements

• Extensive experience managing Quality Assurance activities for large-scale enterprise projects.
• Significant experience leading:
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • End-to-End Testing (E2E)
• Experience testing Medicaid Enterprise Systems (MES), MMIS modules, or similarly complex healthcare systems.
• Strong systems analysis experience with the ability to understand and validate business requirements and solution designs.
• Experience developing:
  • Test Plans
  • Test Cases
  • Test Scripts
  • Test Data
  • Test Metrics
  • Test Summary Reports
• Significant experience coordinating defect triage activities involving multiple vendors, systems, and teams.
• Experience tracking defects through resolution and closure.
• Experience supporting data conversion and integration testing efforts.
• Experience validating system interfaces and data integrity.
• Strong stakeholder management and communication skills.
• Experience coordinating testing activities across multiple organizations and business units.
• Experience serving as a liaison between technical teams and business stakeholders.
• Ability to identify project risks and escalate issues appropriately.
• Experience maintaining historical testing documentation, evidence, and records.
• Strong project coordination and organizational skills.
• Demonstrated ability to meet deadlines while maintaining professionalism, integrity, and customer service focus.
• Mainframe experience is required.

Preferred Qualifications

• Experience with Teradata queries.
• Experience supporting Medicaid modernization initiatives.
• Experience working within government healthcare environments.
• Experience testing Commercial Off-The-Shelf (COTS) applications.
• Experience supporting enterprise data conversion and migration projects.
• Experience collaborating with PMOs and large program governance structures.
• Familiarity with enterprise QA standards, methodologies, and compliance requirements.

Operational Requirements / Deliverables

• Lead and manage all QA and testing activities throughout the HR1 Medicaid project lifecycle.
• Coordinate and execute SIT, UAT, and E2E testing activities.
• Facilitate defect triage meetings and ensure timely issue resolution.
• Maintain testing traceability, documentation, and quality standards.
• Develop and maintain test execution metrics, status reports, and summary reports.
• Provide regular updates to project leadership, stakeholders, and business teams.
• Track and maintain historical testing records and artifacts.
• Validate system functionality, integrations, conversions, and business processes.
• Ensure successful stakeholder participation and testing readiness.
• Support project risk identification, issue management, and quality governance activities.
• Work onsite in Richmond, VA three days per week as required.

Experience with a large Scale Medicaid Member Eligibility Processing Software. - Required 15 Years

Experience with coordination of SIT, UAT and End2End Testing activities on a large scale project. - Required 10 Years

Experience with Test Scenario Development, Test Case Creation, Test Data Preparation, Test Case Execution, Defect Tracking, Metrics reporting. - Required 10 Years

Excellent communication and stakeholder engagement skills, including the ability to explain technical concepts to non technical audiences. - Required 15 Years

Executive/Management Reporting & Presentations. - Required 10 Years

Experience with Mainframes. - Required 10 Years

Experience in Data Analysis. - Required 10 Years

Meeting Facilitation. - Required 10 Years

Knowledge of programming logic. - Required 10 Years

Experience collaborating with vendors, system integrators, and multidisciplinary teams. - Required 10 Years

Experience with Teradata. - Desired 1 Years

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