Customer Services Support Operator

Description


Job Title: Customer Services Support Operator Location: Cary, NC Employment Type: Contract (12 months) Industry: Manufacturing Compensation: $19.57 - $21.42 /hr. Schedule: 40 hrs/Week. - (1st shifts) 9:00 to 6:00pm About the Opportunity:

• We're looking for a highly organized and customer-focused professional to coordinate the end-to-end planning, scheduling, and deployment of field resources in a fast-paced, dynamic environment.
• In this role, you'll play a key part in delivering exceptional customer experiences by balancing customer commitments, resource utilization, and operational priorities while collaborating with a wide range of global stakeholders.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting: This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do:

• Manage end-to-end planning, scheduling, and deployment of field resources to meet customer commitments.
• Coordinate customer communications for service events and manage appointment scheduling, including complex customer interactions.
• Apply prioritization and capacity planning strategies to optimize resource utilization and respond to changing business demands.
• Collaborate closely with field management and cross-functional teams to coordinate resource deployment and drive successful service delivery.
• Build strong relationships with global stakeholders across multiple business functions to support operational excellence and continuous improvement.

Job Requirements

What You'll Bring:

• Bachelor's Degree.
• 2+ years of experience in managing customer communications, scheduling, or service coordination in a fast-paced environment.

What Sets You Apart:

• Ability to utilize problem solving skills when re-prioritizing activities and resources to meet the requirements of a highly dynamic environment.
• Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
• Knowledge of SAP.
• Good communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
• Ability to support complex projects and determine the critical path to improve timely performance is essential.
• Able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
• Good organizational and time management skills with exceptional attention to detail.
• Able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• Customer facing experience.
• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• LEAN/6 Sigma methodology.
• Experience or knowledge of client business.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.


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