Technical Support Analyst
$62kIrium Mexico
Job Details: Berea - Kentucky- USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications:
- Bachelor's degree in Computer Information Systems or related field.
- +1 year of experience in working in an IT help desk, support, or customer service role
- Knowledge of any ticketing system.
- Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
- Strong customer service skills.
- Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
- Effective written and verbal communication skills.
- Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
- Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
- Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
- Initiate and schedule with vendor to replace or fix hardware issues.
- Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
- Set up and configure new Windows desktop/laptops or mobile devices for new hires.
- Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
- Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
- Participate in meetings and projects or tasks by IT management.
Vacancy posted 5 days ago
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