Automotive Service Manager

Job Description

Job Description

LOCATION: Pasadena, MD

PAY: $90k-$200k+ On Target Earnings , base salary plus performance bonus

SCHEDULE: Full-time, 5-day work week

Who Thrives Here | Service Manager Qualifications

Our Location Leaders are the head coaches of their shops. They don't manage from an office. They lead from the front, build A-player teams and hit their numbers. The most successful candidates often come from these backgrounds:

• Proven Shop Leaders: 3+ years as a Service Manager, Shop Foreman or Location Leader at a high-volume repair shop.
• Top Service Advisors: Advisors who have outsold everyone around them and are ready to lead a team.
• Dealership Service Managers: Leaders ready to trade the corporate grind for an independent shop where they can build something.
• Former Athletes and Captains: People who know how to lead a team, compete and hold others to a high standard.

We value radical accountability , demanding but not demeaning leadership , and the drive to run a proven system at a major-league level.

What You'll Do | Service Manager Responsibilities

As a Location Leader, you own the results of your shop. Your daily focus includes:

• Own the Numbers: Drive car count, average repair order, gross profit and bottom line. Our top leaders hit 60% gross profit and a 20% bottom line.
• Build the Team: Recruit, coach and keep A-players. Run weekly one-on-ones and hold the team accountable.
• Lead the Front Counter: Step in as a top Service Advisor when needed, and coach your advisors to sell with confidence and integrity.
• Run the System: Execute our proven shop process and weekly meeting rhythm so the shop runs on systems, not chaos.
• Protect the Reputation: Deliver a five-star customer experience and fix problems fast when they happen.

Requirements: 3+ years of automotive leadership or top-tier advisor experience, comfort with shop management software and KPIs, and a valid driver's license.

What's in It for You – Benefits

• PAY: $90k-$200k+ On Target Earnings , base salary plus a performance bonus tied to your shop's results. Leaders who hit 60% gross profit and a 20% bottom line join our 60/20 Club.
• Elite Professional Coaching: Leadership training and coaching to keep you advancing.
• Room to Grow: Five locations and more on the way means real opportunity to move up.
• Total Security: Health insurance (we pay up to 50%), plus dental and vision, life insurance and short-term disability.
• 401(k) with a 4% match, generous paid time off, a 5-day work week, and Free Lunch Fridays.

At Nealey Tire & Auto, we don't just talk about growth. We live it. If you're hungry to learn, build and win, this is where you belong.

About Us

At Nealey Tire & Auto , we're not just fixing cars. We're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.

We're looking for a Location Leader who wants to be rewarded for their results. If you lead by example and are ready to win, you'll fit right in.

By providing your mobile number, you agree to receive text messages from Nealey Tire & Auto about your job application, including interview scheduling and status updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Privacy policy: