Director of Operations

Director Of Operations

The Director of Operations is responsible for developing, implementing and overseeing operating procedures across the company. The Director of Operations will work closely with executive management to develop long-term operations strategies to meet company objectives. All activities and initiatives should directly align with and directly support the company mission and goals.

Primary Job Functions

• Business Operations
• Responsible for standardization across business units.
• Develop, implement and maintain current and proposed systems, procedures and methodologies life cycle.
• Maximize efficiency and productivity by establishing strategic operational goals and extensive process analysis coupled with interdepartmental collaboration.
• Develops and leads the Project Management Organization (PMO) and related personnel to achieve quality, consistency, and oversight of project life cycle execution.
• Create a 'Centre of Excellence' to nurture project management practitioners and share knowledge of industry best practices.
• Set standards for organization responsibilities including success measurement criteria and grading.
• Collaborate with organization leaders to evaluate, staff, and execute projects and initiatives.
• Collaborate with executive management on process improvement, risk mitigation and goals.

• Personnel Management
• Partner with Leadership and Human Resources to build, maintain and support a knowledgeable and diversified workforce through hiring, management, and retention efforts.
• Coordinate and manage employee, organization and company communications.
• Directly manages all PMO department and operational personnel.
• Facilitate and promote employee career development and succession plans.
• Perform employee evaluations including compensation and performance targets for individuals and the team.

Secondary Job Functions

• Business Development initiatives related to vendors, contractors and clients.
• Supports Organization Managers as needed during strategic or high-level sales.
• Supports proposal review efforts as needed.

Key Competencies

• Leadership
• Builds rapport, mentors and manages effective teams and work groups.
• Strong decision-making skills, situational awareness and ability to perform under pressure.
• Understands others and demonstrates cognitive and behavioral flexibility. (Emotional Intelligence)
• Demonstrates and fosters maturity in judgment, ethics and integrity.
• Ability to mentor, coach and lead a positive culture.
• Strong collaboration and problem resolution skills.

• Functional
• Business/Financial acumen.
• Demonstrates effective organizational, time management and planning skills.
• High level of conflict resolution skills and the willingness to make difficult decisions specific to technology or resource needs.
• Possesses an appreciation of business demands (schedule, scope, budget and customer requirements).
• Ability to analyze and evaluate work processes, workflow and budgets to maintain successful project delivery.

• Foundational
• Demonstrates flexibility/adaptability in changing and challenging situations.
• Demonstrates a passion for the business and its success.
• Clear and concise verbal and written communication.
• Demonstrates a focus on customer service and attention to detail.
• Demonstrates a commitment to continuous personal, peer and process improvement.
• Fosters positive energy, creativity and teamwork across all departments/locations with the goal of furthering the company values and mission.

Requirements

• Minimum of 10 years of Manufacturing, Engineering or Industrial Services related experience including 5 years in a senior management position responsible for growth strategies and standardization for service organizations with multiple locations.
• Bachelor's Degree or equivalent experience. (Electrical, Computer, Chemical or other Engineering discipline preferred). MBA, International Business, or Organizational Management degree would be a plus.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Experience with industry best practices (CSIA) as it relates to business operations, project execution, associated methodologies, techniques, and processes.
• Working knowledge of project financials and metrics.
• Ability to multitask initiatives, goals and deadlines.
• Valid driver's license.
• Reliable personal transportation with valid liability insurance.
• Fluent in verbal and written English.
• Available for after-hours, weekends and holidays.
• Available for 25-35% travel.
• Ability to bend, stoop, crawl, walk and push, pull and lift 50+lbs for an extended period.