Senior Technology Operations Leader

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Sr. Technology Operations Leader is a senior leadership role responsible for overseeing the Site Reliability Operations (SRO) team that provides 24/7 monitoring and support of the company's IT infrastructure. This executive leader will develop and execute enterprise-wide strategic vision and initiatives to enhance operational excellence, reliability, and security across the organization's technology landscape, with a focus on AWS cloud infrastructure and digital transformation. The ideal candidate will combine deep technical expertise with exceptional executive leadership abilities to guide the organization in maintaining robust systems while driving strategic innovation and organizational transformation.

Responsibilities

• Strategic Leadership - Develop and implement the enterprise-wide strategic vision for Technology Operations, aligning with overall business objectives, corporate strategy, and long-term IT roadmaps. Drive transformational initiatives to enhance operational excellence, system reliability, and competitive advantage across the organization.
• Executive Team Management - Provide strategic direction and leadership to the AVP of Technology Operations and extended leadership team. Establish organizational structure, talent development strategies, and succession planning for critical leadership positions while fostering a culture of innovation, excellence, and continuous learning.
• Operational Excellence - Ensure enterprise-wide 24/7 monitoring and support of the company's IT infrastructure through strategic oversight of the AVP and SRO team, establishing and maintaining service level agreements (SLAs) that exceed business requirements and industry standards.
• Monitoring & Observability Strategy - Lead the strategic development and implementation of comprehensive monitoring and observability practices using New Relic and other enterprise tools to ensure proactive identification of potential issues and complete visibility into system performance and health across all business units.
• Executive Incident Management - Oversee critical incident response processes at the executive level, leading major incident reviews with stakeholders, and implementing enterprise-wide preventative measures to reduce future occurrences. Serve as the escalation point for high-impact incidents affecting business continuity and corporate reputation. Participate in the team's 24/7 incident on-call rotation.
• Executive Cross-Functional Collaboration - Partner with stakeholders and senior leadership across Application Development, Information Security, Infrastructure, and business units to ensure technology operations align with enterprise architecture standards, business strategy, and digital transformation goals.
• Strategic Vendor Management - Oversee executive-level relationships with technology vendors and strategic service providers, leading contract negotiations and managing partnerships to ensure optimal service delivery, cost-effectiveness, and alignment with corporate objectives.
• Enterprise Risk Management & Compliance - Implement comprehensive risk management frameworks to identify, assess, and mitigate operational risks at the enterprise level. Ensure compliance with relevant regulatory requirements, industry standards, and corporate governance policies while leading crisis management and business continuity planning.
• Process Innovation & Transformation - Lead enterprise-wide initiatives to optimize and standardize operational processes, focusing on automation, self-service capabilities, and elimination of manual work through implementation of advanced DevOps practices and digital transformation strategies.
• Technology Innovation & Strategy - Stay current with emerging technologies and industry trends, evaluating their strategic impact on operations and leading adoption decisions that provide competitive advantage and operational transformation.
• Executive Reporting & Analytics - Develop comprehensive metrics and KPIs to measure operational performance and business value, creating executive-level reports and dashboards that provide visibility into system health, team performance, and strategic initiative progress.
• Documentation & Knowledge Management Governance - Establish enterprise standards for operational documentation and knowledge management, ensuring comprehensive knowledge bases, runbooks, and standard operating procedures support organizational resilience and scalability.
• Change Management Leadership - Oversee the enterprise change management process, ensuring proper governance while balancing operational stability with business agility, innovation needs, and strategic transformation initiatives.
• Business Continuity & Disaster Recovery Planning - Develop and maintain enterprise-wide disaster recovery and business continuity plans, coordinating regular testing and ensuring preparedness for potential disruptions while maintaining regulatory compliance and stakeholder confidence.
• Financial Management & Budget Leadership - Lead technology operations budget development and management, ensuring optimal resource allocation, cost optimization, and financial planning for major technology investments and strategic initiatives.

What You’ll Bring

• Bachelor's Degree in Computer Science, Information Technology, or related field; Master's degree preferred.
• 12+ years of progressive experience in technology operations, infrastructure management, or site reliability engineering, with at least 5-7 years in senior executive leadership capacity.
• Expert-level AWS certifications (Solutions Architect Professional, DevOps Engineer Professional, or similar) with demonstrated experience in enterprise cloud strategy and digital transformation.
• Advanced knowledge and experience using New Relic and enterprise monitoring solutions at scale.
• Strong understanding of modern IT operations principles including SRE practices, DevOps methodologies, ITIL frameworks, and digital transformation strategies.
• Proven experience managing large technology operations organizations responsible for 24/7 critical infrastructure environments, preferably in financial services or other highly regulated industries.
• Demonstrated success in driving large-scale organizational transformation, operational excellence, and strategic innovation initiatives.
• Exceptional executive leadership abilities, with experience developing high-performing leadership teams and managing complex organizational structures.
• Outstanding communication and presentation skills, with the ability to influence stakeholders and translate complex technical concepts for board-level audiences and non-technical executives.
• Strong strategic thinking, program management, and business acumen with a track record of successfully delivering enterprise-wide technical initiatives and digital transformation programs.
• Proven ability to build strategic partnerships and manage complex stakeholder relationships across organizational boundaries and with external partners at the executive level.
• Background in implementing and optimizing monitoring, alerting, and observability solutions at an enterprise scale with demonstrated ROI and business value.
• Professional certifications in executive leadership, project management (PMP), change management, or business strategy preferred.

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit:

For residents with state required benefit information, additional information can be found at:

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$95,000 - $155,000

Work Model

OFFICE