Admin Assistant, Customer Service Support

Administrative Assistant Customer Support

iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets.

iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s).

We currently have an opening for Administrative Assistant Customer Support in our Sentran location, located in Salem, Oregon. This position provides administrative and coordination support to Customer Service, Sales, and Operations by managing order documentation, customer portals, and post-order processing activities.

The ideal candidate is detail-oriented, organized, and comfortable working with customer data, order documentation, and internal systems.

Details of the Role:

This role supports customer-facing operations through administrative coordination, order review, documentation management, and system updates. The position does not own customer relationships or pricing decisions but ensures accuracy, completeness, and process adherence.

Duties and Responsibilities:

• Review customer orders for completeness and accuracy prior to release to Purchasing or Operations.
• Assist with managing and maintaining customer portals, uploads, and documentation requirements.
• File and archive completed orders and related documentation after fulfillment.
• Support Customer Service with order entry verification, confirmations, and record maintenance.
• Assist with internal tracking of customer orders and documentation status.
• Provide backup support for shipping documentation and coordination as needed. This may include acting as the backup shipper/receiver when needed.
• Maintain organized digital and physical filing systems.
• Communicate order-related questions or discrepancies to appropriate teams.
• Perform other administrative duties as assigned.

Qualifications and Skills:

• High school diploma or equivalent required.
• Administrative or office support experience preferred.
• Strong attention to detail and organizational skills.
• Ability to work with ERP systems, customer portals, and document management tools.
• Proficiency with Microsoft Word and Excel.
• Strong communication skills and ability to work cross-functionally.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, walk, talk, and hear throughout the workday.
• Ability to work at a computer for extended periods, including data entry, document review, and use of office software.
• Ability to use hands and fingers to handle paperwork, keyboards, office equipment, and small items.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds (e.g., files, small packages, kits, office or shipping supplies).
• Ability to bend, reach, stoop, or move within office, shipping, inventory, or production support areas as needed.
• Ability to visually inspect documents, screens, labels, and printed materials with close attention to detail.
• Ability to safely work in a manufacturing or warehouse-adjacent environment when required, including adherence to PPE requirements.

iNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees.

• Excellent earning potential with qualifying annual bonuses
• Health, Dental, and Vision Benefits
• Elective Flexible Spending and Dependent Care Accounts
• Company paid and elective buy-up Life & AD&D Insurance
• Company paid Short-Term Disability and Elective Long-Term Disability
• Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits
• 401(k) Retirement Savings Plan with qualifying Company match
• Company paid mental health and Employee Assistance Program (EAP)
• Paid Holidays and generous paid time off (PTO)
• Employee Discount Program (LifeMart via ADP)
• Tuition Reimbursement for qualifying degrees and certification programs.

iNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered.