Service Advisor

Service Advisor

BMW of Salem is seeking an experienced, motivated, and customer-focused Service Advisor to join our award-winning team. This is your opportunity to represent one of the world's most prestigious automotive brands while working with a loyal and growing client base.

Who we are looking for:

• 2 years' Service Writing experience in dealership atmosphere-Preferred
• High Performer
• Prior experience with the BMW brand is preferred
• A team player who is focused on providing exemplary customer service
• Polished and professional in appearance
• Acceptable driving record and a valid driver's license in your state of residence
• Team player that wants to join a growing team
• CDK Experience is a plus
• Computer and technology savvy

Responsibilities:

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.