Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Salem, OR

Animal Care Center Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $19 - $22 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday through Friday. No weekends!

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Animal Care Center Veterinary Clinic is a trusted and beloved four-doctor veterinary practice serving the community in Salem, Oregon. With a team of experienced veterinarians and compassionate staff, they provide personalized care and attention to each furry patient that comes through their doors. From routine wellness exams to advanced surgical procedures, Animal Care Center Veterinary Clinic is dedicated to promoting the health and well-being of pets while nurturing strong bonds with their owners. Their commitment to excellence and unwavering dedication to animal welfare make them a cornerstone of pet care in the local area.