Service Operations Manager

Service Operations ManagerAre you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front-end leadership come together.At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer-facing environment where your work directly supports store performance and customer engagement.Building the future of food and well-being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.Main responsibilities:Leads all front-end and customer service teams, ensuring fast, friendly, and accurate serviceCoach and develop associates on service standards, courtesy programs, and service recoveryOversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processesEnsure compliance with cash handling, security, returns, refunds, and transaction policiesMonitor scheduling, breaks, staffing levels, and queue management to align labor with business needsOversee cash office processes including safe counts, till audits, deposits, and reconciliationEnsure front-end readiness for audits, compliance requirements, and company programsHire, train, coach, schedule, and develop service associates, supervisors, and front-end staffSupport shrink reduction, fraud prevention, and proper handling of restricted itemsComplete required reports and maintain strong communication with management teamsWe are looking for candidates who possess the following:Soft skills:Strong customer-service focus with a calm, professional team presenceEffective communication, coaching, and conflict-resolution skillsStrong organization, prioritization, and planning abilitiesAbility to multitask in a fast-paced, customer-facing environmentCompetencies:Front-end and customer service operationsCash handling, cash office accuracy, and compliance executionLabor planning, scheduling, and service productivityService standards, audit readiness, and loss prevention supportKnowledge:Store operations, service programs, and front-end systemsCash handling procedures, security protocols, and transaction policiesScheduling tools and basic computer applicationsAbilities:Ability to review service metrics, labor usage, and performance trendsAbility to train, coach, and develop associates and supervisorsAbility to stand, move, lift, carry, or push moderate loads as requiredTravel requirements: NoneOther requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business ConductWe also provide a variety of benefits including:Competitive wages paid weeklyAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serve