General Manager

General Manager- Site LeadLocation: Houston, TX (Onsite) Employment Type: Full-Time Classification: Exempt Compensation: $79,000- $108,000 - Bonus (Full Benefits Day One)Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we're transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.Flexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and exceptional member experience. This role is responsible for maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities—7 days a week. The Site Manager will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.Who We're Looking ForDrive & Work Ethic – Brings urgency and energy every day. Excited about taking on additional responsibility.Pursuit of Excellence – Holds themselves to high standards. Never settles for "good enough." Takes pride in their work.People Skills – Communicates with clarity and empathy. Builds trust with customers and teammates in moments that matter.Coachable & Curious – Learns fast. Applies feedback quickly. Never satisfied—always looking to improve.Analytical Thinking – Comfortable with data and spreadsheets. Strong analytical and problem-solving skills.Grit & Humility – No job is beneath them. They jump in—whether it's troubleshooting a tech issue or washing a car.What You'll DoOversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationshipsOwn the full performance of a Flexcar location — including hiring, training, and leading the teamManage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growthEnsure consistent execution across service, fleet, member experience, and inventoryMonitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mileEnsure an exceptional member experience — clean cars, on-time orders, and 5-star serviceMaintain a clean, safe, and efficient physical site that meets Flexcar brand standardsCollaborate with HQ teams to implement new programs and identify operational improvementsRoles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needsYour Core KPIsCustomer Experience ScoreInventory Availability ScoreUnavailability ScoreFleet Utilization ScoreWhat Tops Off the TankRest & Relaxation: Flexible PTO policy.Future Savings : Benefit from a 401(k) plan with company match from day one.Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.Weekly PayAnd other amazing perks!Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.