General Manager Operations

The General Manager Operations is responsible for the overall administration and efficient operation of Liebherr USA MCC Operations, Workshops, Rental Fleet Operations, Training, DiSC, Used Equipment Management, Sales Administration and Warranty with a focus on Continuous Improvement. The Manager provides a superior level of service and exceeds all departmental goals. The individual promotes the Liebherr culture through coaching, guidance, and staff motivation to help achieve individual and departmental goals and provides leadership, training, and supervision in alignment with divisional targets. Detailed focus on the procurement and distribution of various production and spare parts, components and other products or other related services as required.

• This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Essential Job Duties:

• Ensures the efficient operations, organization and proper working capabilities and environment in All Liebherr MCC facilities.
• Conduct annual budget setting and strategic planning for Operations of LUS-MCC in collaborating and supporting MCC global strategies.
• Focuses on organizational topics and builds team to achieve the overall LUS-MCC strategic goals.
• Sets up and maintains efficient Workshops.
• Supports development of training for internal and external customers.
• Support activities around DiSC and constantly ensure digital tools are made available to customers .
• Implements processes and procedures and achieves identified metrics with Warranty.
• In cooperation with Used Equipment Manager, develops processes and procedures for taking trade -in's and buying machines from customers.
• Supports Sales Administration with flow of work and continuous improvement.
• Ensures Liebherr MCC personnel are well trained and develops a matrix to monitor training progress.
• Supervises and maintains an accurate up-to-date inventory management and control system for Equipment Rental Inventory and attachments.
• Manages processes of inspecting, analyzing and readying rental equipment for the market.
• Becomes familiar and efficient with all phases of the computer system required for management.
• Provides superior customer service to both internal and external customers.
• Handles complaints reasonably, showing empathy and a positive attitude.
• Develops all expense controls and ensures they are adhered to by all departments.
• Improves process quality to drive optimum cost performance.
• Promotes safety in work processes and associate performance by supporting 6S initiatives and/or facility programs, educating associates, and ensuring a safe work environment.

Supervisory Duties:

• Manages 6 (+) employees..
• Responsible for the overall direction, coordination and evaluation of Operations, Workshops, Training, DiSC and Continuous Improvement team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

Education and Experience:

• Bachelor’s degree in a related field (i.e. Business, Engineering, Supply Chain, Material Management) with 5 years of progressive experience in product support and distribution including 2 years materialsand/or manufacturing experience; or equivalent combination of education and experience.

Additional Requirements:

• Travel domestically and internationally up to 50% of the time.
• Ability to obtain and maintain a valid driver license and passport

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

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