Patient Care Coordinator

Senior Psych Care Patient Care Coordinator

Senior Psych Care provides fully integrative behavioral health services to the long-term care patient, at their facility. Services include individual, family, and group therapies; along with diagnostic evaluation and collaborative intervention between the therapy team and the psychiatric team. Our multi-disciplinary team realizes that older adults have special physical, emotional, and social needs. The psychiatrist leads a team of nurse practitioners, physician assistants, and psychotherapists (LCSW, PhD/PsyD), take a comprehensive approach to diagnosis and treatment.

The Patient Care Coordinator works within the Referral Department and is primarily responsible for securing referral paperwork from nursing homes and creating and maintaining the schedule for Psychology and Psychiatry providers.

Essential Duties and Responsibilities:

• Verifying patients insurance coverage with Medicare, Medicaid and Managed Care Organizations.
• Obtaining pre-authorizations from Managed Care Organizations.
• Answer incoming and make outgoing calls to secure referrals and authorizations from providers and insurance companies.
• Ensure that referrals are addressed accurately and in a timely fashion.
• Ensure all authorizations are properly documented in the system.
• Scanning documents into the EMR system.

Qualifications:

• A minimum of 2 years' experience with Medical Insurance Processes.
• Experience verifying patients insurance coverage with Medicare, Medicaid and Managed Care Organizations.
• Experience obtaining pre-authorizations from Managed Care Organizations.
• Able to multi-task, personable, and have excellent customer service skills.
• Self-starter with a positive teamwork attitude, well organized and detail oriented.
• Strong working knowledge of Outlook, MS Word and MS Excel required; advanced skills in MS Excel preferred.

What we offer:

• Competitive salary, commensurate with experience
• Comprehensive benefits package including:
• Medical
• Dental
• Vision
• Short and Long Term Disability
• Life Insurance
• 401 (k)
• Paid Time Off