Collection Specialist

Description Wesley Apartment Homes (Sandy Springs) has established an in‑house Collection Department to provide a dignified and effective means of collecting and recovering delinquent rent and charges from past residents. We are looking to grow our team with an experienced Debt Collector who desires to work in the 1st party environment. There is a steady pipeline of fresh accounts for our team members, with strong support from the apartment company to help maximize results. Salary ranges from $17-$19/hour (D.O.E) with opportunity for monthly bonuses and incentives! This is an in‑office position (not remote) temporary 5 month assignment. Working hours are Monday thru Friday 9AM -6PM. If you are a well‑organized, highly capable team player, with excellent customer service, poise, and determination, this is a great opportunity to use your knowledge and skill to achieve your potential. Key Responsibilities Responsible for assigned account portfolio, working closely with former residents and in‑house property managers to resolve open balances in a timely and efficient manner. Initiate and follow up with a consistent plan of courteous communication, primarily by phone, email, fax and written correspondence. Analyze and resolve payment discrepancies. Document and maintain up to date credit and collections activities in our software. Requirements Strong written and verbal communication skills; must be extremely tactful in order to effectively handle sensitive credit and collections issues. Commitment to problem solving and organized workflow. Detail oriented and able to explain data. Ability to maintain composure under occasionally stressful situations. Flexible and adaptable to changing priorities. Ability to develop cooperative working relationships and internal and external contacts at all levels. Positive attitude with customer service approach. Experience working in a fast‑paced, team environment. Minimum 1 to 3 years of customer service and/or collections/accounts receivable experience. Commitment to follow appropriate laws, regulations and settlement guidelines including FCRA/FDCPE (certification a plus). To apply, please submit a current resume. Wesley Apartment Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. #J-18808-Ljbffr